ZSL London Zoo

The two bedroom apartment was good. Sparsely furnished for such a big space, but that's fine. No air con so REALLY warm. After a couple of days with all the windows open, it became tolerable. The relationship between the owners and the front desk is strange. For example, there were no toilet rolls in the apartment - front desk gave as a couple as a favour, but said it's nothing to do with them, and we're meant to message about that kind of thing. At check out I mentioned that one of the windows doesn't close - he didn't seem too bothered, and it was hard to guess if he'd ever tell anyone about it. Communication from the owners was dire. They use the messaging facility on this site, but don't type anything, just attach HTML files containing the messages. On my phone, they appeared as dark grey text on a black background, making them near-impossible to read. I guess those messages would have been the route to information like the WiFi password, but I couldn't read the messages, so never found out.

Very good location and the property is well maintained.

Great hotel and staff were helpful and friendly. Will definitely be stay here again