Hotel di Yamanakaonsen Higashimachi

"Nice staff, great restaurant on site and great location. The hotel is a little dated but very clean and well maintained"

"Everything is good."

"Hanamurasaki is beautiful in almost every way. The rooms are huge and gorgeous, everything is spotlessly clean, and the location relative to the river and the rest of town is perfect. Our room had a private outdoor mineral bath. Yes, it’s very expensive, but we definitely feel like it was a worthy experience. We had omakase dinners five of our first 10 nights in Japan and our only complaint about Hanamurasaki would be that the omakase dinners were a little too hard-core Japanese for us. Most of...

"Excellent stay Lovely hotel with onsen baths"

"部屋のトイレのトイレットペーパーが取りにくい。"

"スタッフの方のサービスも良く、料理も美味しくいただきました。"

"呑み放題　さいこうでした"

"Our room was spacious and very clean. The private onsen was large and very comfortable, looking out over the river but completely private. We had the kaiseki dinner each night which was elaborate and delicious. The town of Yamanaka is very pretty with fun row of shops specialising in lacquer wear and pottery, some cafes, the usual restaurants and a big public men's and women's bath, along with a beautiful walk in the gorge along the river. All of this is within 5-15 minutes walk of the hotel....

"Hotel staff is passionated and their dining is high quality. Nothing much nearby so stay in the hotel to enjoy their program and facility"

"お風呂場にロッカーが無いので、部屋の鍵と金庫の鍵はフロントに預けた方が安心だと思います。 あと、内風呂はかなり古さを感じたので、入るのをためらいました。 食事は美味しいのですが、朝食の量がかなり少なく感じました。 部屋は和室でしたが、空調も新しく、空気清浄機もあり満足しています。 但し、コンセントが少ないので延長ケーブルを準備される事をお勧めします。 それ以外は送迎サービスや布団を敷いてくれてサービスてきには満足できました。 旅館の近くには芭蕉があるいた鶴仙渓遊歩道や川床もありチェックイン前でも楽しめると思います。"

"Absolutely amazing experience staying at this property. It was so beautiful, the meals were a feast for both the eyes and the mouth and the service was unmatched."

"Really the trip was spoiled from the first moment by poor management. I arrived around 2pm, was checked in and told my room was ready, but per hotel policy I would have to wait until 3pm to enter. From about 2:30 I noticed a group of women in kimonos lined up straight like soldiers and forced to stand there until close to 3pm, when it became their job to take me to my room. It was giving managerial power trip. Perhaps some guests would appreciate this pomp and circumstance, but I only felt...

"連休明けの平日に宿泊しましたが、駐車場はほとんど埋まってる状態でした。 でもホテル内はあまり人の気配を感じることもなく、最上階にある大浴場は小さめではありましたが他に利用者がおらず快適で、露天風呂も貸切状態で最高でした✨ お部屋もホテル側から無料でアップグレードしてくれて、頼んでたお部屋よりも少し広かったようです。 強いて言うならば、エアコンの風が出てきたと思ったらすぐ止まってしまい、時間を置かないとまた出てこないので、壊れているのかそういうタイプなのか不便を感じました。 トータルで言うと、元々お値打ちだった価格からバイタリティ特典で割引きされて、尚且つアップグレードしてもらえてとても満足でした！"

"ネットや施設情報では21時30分まで夕食時間と書いており、２０時５分に着くと予約状況で営業時間を早めたと言われ２０時までで食べれなかった。予約状況等で営業時間が変わるなら前日までに何かしら連絡が欲しかった。常識的に１時間３０分も一方的にに早めるのは異常だと思う。勧められた店に家族４人自費で食べに行き、しっかりと夕食付きのプラン料金取るなんて詐欺だと思った。"

"Great stay. Enjoyed the private Spa."