Hotel Mewah di Windsor

"Terrible customer service, property is nice, upper management customer service is poor "

"We enjoyed our very short stay and would like to return for longer next time. The lodge had everything we needed and our children loved the bunk beds. We all enjoyed feeding the animals in the morning the next day. "

"We had a lovely stay and the team were all very friendly. The room was spacious and very clean, with a great shower, but the outlook was not great, and I feel that the view should be described at the booking or room description stage. The Brasserie evening meal was superb and we thoroughly enjoyed it. Our breakfast was also in the Brasserie and we were lucky enough to have a table with a river view. The breakfast was pretty good, however the cooked breakfast was luke warm, the fruit selection...

"The staff's location and the quality of the food were commendable; we thoroughly enjoyed these aspects. However, we were dissatisfied with the room for several reasons. Firstly, it was uncomfortably cold due to insufficient heating, despite the presence of a small heater. The room failed to warm adequately, raising concerns that our young infant might catch a cold. Secondly, the bed was uncomfortable; the mattress exhibited the springs, causing discomfort to our back, and there was a significant...

"The hotel was being renovated, so the reception area was moved to the back of the property and our room was on an upper floor in a part of the hotel without a lift - a challenge with luggage. That said, the staff were attentive and helpful and the room was clean and comfortable. "

"Lovely fresh breakfast . Caroline was a great hostess"

"It was a really lovely stay ! Staff were lovely ! food was very good. And you stay just over the road from Windsor Castle … perfect !! "