After bicycling 60 miles, property said machine for door cards was broken and they could not get people into rooms. Excuse does not check out as management, cleaning, and maintenance all have master cards, so it’s a bigger issue. Options given (a) get a refund or (b) wait ~4 hours for a replacement machine may or may not arrive (it didn’t). While looking for other hotels, worker said “If a door is open, I will put you in that room. You just will not be able to leave and lock the door or you’ll be locked out of the room” (ie, if I left the room, I had to keep the door ajar with my valuables in the open/unlocked room). He found a room with an open door and started to process it when a renovator said the room was not available because it was not complete and was in use. Worker found another room with an open door. As I was putting my bicycle in the room he said “Hey you got $10? Common man, I got you in the room.” I had to fight with the deadbolt lock for 10 minutes because the door was not aligned with the door frame. All USB outlets/adapters did not work, except for one. Shower head was dismantled. Door’s towel hook fell off. No WiFi info given. TV was not set up and could not be set up because no WiFi info was given. So bad, I only stayed 1 of 2 nights. Checked out and was told I would be refunded 1 night. Property keeps hanging up on Expedia when Expedia calls to confirm the refund. There are more issues, but not enough space
