"Strong Location, Parking & Staff on the other hand Suite Condition & Cleaning Service Needs Improvement.
The hotel’s locution is good. The parking was excellent, spacious, well lit, and easy to access. Big plus for drivers.
Check-in/out was smooth and quick. Front desk staff were welcoming, respectful, and professional. Breakfast had excellent variety and good quality, with a very helpful staff member at the entrance.
We’re Expedia Platinum and asked if there is any free upgrades? They offered an executive suite upgrade for nearly half our booking cost. We accepted for the space.
The suite was spacious with a good view, but furniture felt old and unstable. Curtains were oversized and heavy, and windows were set very high, making light & view management awkward.
Biggest issue was cleanliness. Dust in corners, bathroom didn’t feel sanitized, and the bed had a smoke odor on sheets & pillows despite a non-smoking room.
Housekeeping was polite but took over an hour for fresh linens. With “do not disturb” on, no one offered cleaning or mini fridge refills. A dish outside our door sat for two days.
The garden is nice but guests weren’t allowed to sit there at night. A clearer notice at check-in would help.
Staff attitude was excellent; issues are about systems &maintenance."
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