Desk, laptop workspace, blackout curtains, iron/ironing board
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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2288 2nd Avenue, Whitehorse, YT

Reviews

6.6
Rating 10 - Excellent. 138 out of 851 reviews" "
Rating 8 - Good. 285 out of 851 reviews" "
Rating 6 - Okay. 206 out of 851 reviews" "
Rating 4 - Poor. 131 out of 851 reviews" "
Rating 2 - Terrible. 91 out of 851 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The office needs a sign on the front of the building to specify that it is the office. We drove around the whole building looking for the entrance!!!! You need to serve breakfast!!!! Very important!!!!!
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Hi William,We do have a sign at the front saying Entrance.We do have a restaurant on-site if you are looking for breakfast.Thank you for your feedback

10/10 Excellent

William, Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Hi William,Thank you for your feedback.We look forward to seeing you again.

6/10 Okay

Hongsuk, Surrey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their amenities were old and failing down - heating makes huge noise time to time and I woke up several times during sleep; no showel gel available in the bathroom;
Stayed 2 nights in May 2024
Response from GM on 16 May 2024
Hi Hongsuk,Thank you for your feedback.Sorry, the amenities weren't to your standards.We do follow the Choice Standards for amenities.I hope you have a nice day.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and room. Noisy traffic on second floor room. Previous stay on 3rd floor was much quieter. Good hotel for overnight stay
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Morning Joanne,Thank you for your feedback.We look forward to seeing you again.

8/10 Good

Matthew, Port Moody

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Morning Matthew,Thank you for your feedback.We look forward to seeing you again.

6/10 Okay

Brian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very old, very dirty, no parking & stay somewhere else
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Morning Brian,Thank you for your feedback.We are going to be doing renovations this fall.We do have a huge parking lot, sorry you couldn't find a spot to park.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there should be free breakfast;; need a sigh where the office is;heat lamp not working
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Hi William,Thank you for your feedback.

8/10 Good

Janis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed our stays in the past because they allow pets. Rickys is a great place to eat too.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Morning Janis,Thank you for your feedback.We look forward to seeing you again.

8/10 Good

Zach

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close to main drag
Stayed 2 nights in May 2024
Response from GM on 10 May 2024
Hi Zach,Thank you for your feedbackHave an amazing day!

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 13 May 2024
HI Joanne,Thank you for your feedback.We look forward to seeing you again

6/10 Okay

Zachary

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Property was fine for one night stay as we travelled through the area. The outside of the property had trash all over the parking lot, and bed comforter had puke stains on it, even though it was "washed". A replacement was provided at my request. Overall property wasnt terrible, but wasnt great. It was quiet and the bed was comfortable. Also, my dog was comfortable and had space to sleep on the floor.
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Hi Zachary,Thank you for your feedback.I will look into your concerns.We are excited to say we will e doing renovations this fall.I hope you have a great day!

4/10 Poor

Josh and miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Curb appeal was not good. A bit run down and check in could be a bit friendlier.
Stayed 1 night in May 2024
Response from GM on 4 May 2024
HI Josh and Miranda,Thank you for your feedback.We are excited to say we will be starting renovations this fall.

8/10 Good

James

Travelled with family
Liked: Cleanliness
Interior was a little dated
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Hi James,Thank you for your feedback.We hope to see you again.

10/10 Excellent

Amber, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Good Morning Amber,Thank you for your great feedback.We look forward to seeing you again.

10/10 Excellent

Veronica

Travelled with family and small children, Travelled with pets
Liked: Amenities
They were very kind and were able to accommodate my early check in request which when travelling with an infant makes life so much easier!
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Good Morning Veronica,Thank you for your feedback!We look forward to seeing you again!

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cheap place to stay
Stayed 1 night in Jan 2024
Response from GM on 20 Mar 2024
Hi Jonathon,Thank you for your feedback.Hope to see you again!

10/10 Excellent

Michael, Carmacks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Hi Michael,Thank you for your great feedback.We look forward to seeing you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Seemed like limited parking or accessability for a pickup with trailer. Seemed quiet enough, and the room was comfortable but not overly large. Got what I paid for.
Stayed 1 night in Feb 2024
Response from GM on 4 Mar 2024
Morning Kevin,Thank you for your feedback.Hope to see you again.

8/10 Good

Douglas

Business traveller
Liked: Staff & service, amenities
No hot water at 5am. Morning shower kinda sucked
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Hi Douglas,Thank you for your feedback.I will look into your concern.Thank you and have a wonderful day!

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Hi Rosa,Thank you for your feedback.We look forward to seeing you again.

10/10 Excellent

Sean

Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Hi Sean,Thank you for your great feedback.We look forward to seeing you again.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff at check in
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Hi James,Thank you for your great feedback.We look forward to seeing you again.

2/10 Terrible

Gary

We had to cancel. Pass was closed. No physical way to get there.
Stayed 1 night in Jan 2024
Response from GM on 25 Jan 2024
Hi Gary,Sorry, you had to cancel.Hopefully, they will clear the Pass soon.Take care and see you soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Good Morning James,Thank you for your feedback.We look forward to seeing you again.

8/10 Good

Sally

Stayed 2 nights in Jan 2024
Response from GM on 16 Jan 2024
Good Morning Sally,Thank you for your feedback.We hope to see you again soon.

6/10 Okay

Daniel, Sioux Lookout

Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Hi Daniel,Thank you for your feedback

6/10 Okay

Judith

Stayed 5 nights in Dec 2023
Response from GM on 22 Jan 2024
Good Morning Judith,Thank you for your feedback.Have a wonderful day!

8/10 Good

Carol, Chemainus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on 4 Jan 2024
Hi Carol,Thank you for your feedback.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on 4 Jan 2024
Hi Suzanne,Thank you for our feeback

6/10 Okay

Raul

Liked: Cleanliness, staff & service
The heating doesnt work , really cold night
Stayed 1 night in Dec 2023
Response from gm on 4 Jan 2024
Hi Raul,Thank you for your feedback.We will look into your concern.

6/10 Okay

Jessica

Stayed 1 night in Dec 2023
Response from gm on 4 Jan 2024
Hi Jessica,Thank you for your feedback.

6/10 Okay

Kathy

Travelled with group
Liked: Staff & service
Response from GM on 13 Feb 2024
Hi Kathy,Thank you for your feedback.Have a nice day!

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2023
Response from gm on 4 Jan 2024
Hi Thomas,Thank you for your feedback!

6/10 Okay

Francine

Stayed 3 nights in Nov 2023
Response from gm on 4 Jan 2024
Hi Francine,Thank you for your feedback

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and it is clean and quiet
Stayed 3 nights in Dec 2023
Response from gm on 4 Jan 2024
Hi Don,Thank you for your feedback.

6/10 Okay

Yanne

Business traveller
Disliked: Property conditions & facilities
There was a bad smell and two empty vodka bottles on the clothing shelves.
Stayed 1 night in Nov 2023
Response from GM on 4 Dec 2023
Hi Yanne,Thank you for your feedback.I will have the head housekeeper look into this matter.Have a great day!

6/10 Okay

Laverna

Liked: Staff & service
Right beside a restaurant…
The staff were very friendly and helpful. The front doors, however, can be handicap friendly. And, carpets in the pet friendly rooms can be steamed more often. I did enjoy my stay and I will re-book my stays there.
Stayed 1 night in Nov 2023
Response from GM on 22 Nov 2023
Hi Laverna,Thank you for your feedback.We are waiting for our new sliding doors to come in.We look forward to seeing you again.

6/10 Okay

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service
Very friendly staff. Good off street parking. Excellent location for food and shopping. Comfortable but dated room. Hotel needs an update overall.
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Morning Lisa,Thank you for your feedback.We will be doing renovations next year.Hope you have a wonderful day!

8/10 Good

Jun

Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Morning Jun,Thank you for your feedback.We look forward to seeing you again!

10/10 Excellent

Austria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from GM on 14 Nov 2023
Good Morning Austria,Thank you for your great feedback.We look forward to seeing you again!

8/10 Good

Kasey L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Good Morning Kasey,Thank you for your feedback.We look forward to seeing you again.

6/10 Okay

Agnes

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Hotel staff were easy to deal with and they were friendly, room was clean but should have been cleaned better. We found someone sock in the room and still hair in the sink and tub, the smell in the hotel was like a old musky smell which wasn’t good
Stayed 1 night in Oct 2023
Response from GM on 1 Nov 2023
Hi Agnes,Thank you for your feedback.I will check into our concerns.

6/10 Okay

Vicky

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Hi Vicky,Thank you for your feedback.

10/10 Excellent

Eric

Stayed 3 nights in Oct 2023
Response from GM on 15 Nov 2023
Hi Eric,Thank you for your feedback.We look forward to seeing you again!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Hi Karen,Thank you for your feedback.Hope to see you again.

10/10 Excellent

Sandra

Travelled with group
Great check in - helpful staff - clean rooms :)
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Hi Sandra,Thank you for your feedback.We look forward to seeing you again.

10/10 Excellent

Austin

Stayed 1 night in Oct 2023
Response from GM on 20 Oct 2023
Good Morning Austin,Thank you for your great feedback.We look forward to seeing you again.

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, staff was nice , some equipment needed attention as well as the outside area.
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
Good Morning Kathryn,Thank you for your feedback.We look forward to seeing you again.

8/10 Good

Nicholas

Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Hi Nicholas,Thank you for your feedback.We look forward to seeing you again

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, quiet!
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Good Morning Duane,Thank you for your feedback.We look forward to seeing you again.