Lobi

Ulasan tentang Best Western Gold Rush Inn

2.5 out of 5
Best Western Gold Rush Inn
411 Main St, Whitehorse, YT

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 172 daripada 520 ulasan" "
Penilaian 8 - Baik. 220 daripada 520 ulasan" "
Penilaian 6 - Boleh diterima. 78 daripada 520 ulasan" "
Penilaian 4 - Lemah. 21 daripada 520 ulasan" "
Penilaian 2 - Teruk. 29 daripada 520 ulasan" "

8.4/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

8.0/10

Kemudahan

7.8/10

Keadaan hartanah & kemudahan

8.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Sam

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Apr 2024
Respons daripada PJ pada 13 Mei 2024
Dear Sam, Thank you very much for taking the time to leave your feedback for the hotel! We couldn't be happier to know that you had an enjoyable experience staying with us. We look forward to having you back with us sometime soon in the wilderness city!Sincerely, Paulson Jose Front Office SupervisorBest Western Gold Rush Inn

8/10 Baik

patrick

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great pub, Jacuzzis were great. Lots of noise from the construction.
Menginap 1 malam pada Mei 2024
Respons daripada PJ pada 13 Mei 2024
Dear Patrick, Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our pub and found the Jacuzzis to your liking. Providing our guests with a relaxing and enjoyable experience is always our top priority.However, we're sincerely sorry to hear about the noise disturbance from the construction. Please accept our apologies for any inconvenience this may have caused during your stay. We understand the importance of a peaceful environment and will address this matter with our team to ensure that future guests have a more tranquil experience.Your feedback is invaluable to us as it helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.Sincerely, Paulson Jose Front Office SupervisorBest Western Gold Rush Inn

10/10 Cemerlang

Christopher, Thayer

Mengembara bersama haiwan kesayangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Akshita was a wonderful front desk host, very helpful and informative. Sahil and Tarin were great barter and servers in the restaurant and the food was excellent! Room was clean and comfortable for our overnight need.
Menginap 1 malam pada Apr 2024
Respons daripada Danielle Pfeifer - General Manager pada 3 Mei 2024
Hello Christopher, thank you for sharing your honest feedback with fellow travellers. At the Best Western Gold Rush Inn, our team is dedicated to providing guests with anticipatory guest service. I am so pleased that Akshita, Sahil and Tarin left such a positive impression on you; your feedback will be shared with them so we can celebrate their success. Should your travels bring you back to Whitehorse, we would love to welcome you back.

6/10 Boleh diterima

Eric, Kamloops

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Close to amenities Old building Very tired Noisy
Menginap 3 malam pada Apr 2024
Respons daripada PJ pada 18 Apr 2024
Dear Eric, Thank you for sharing your feedback regarding your recent stay with us. We regret to hear that your experience did not meet your expectations.We understand the importance of providing a comfortable and peaceful environment for our guests, and we apologize for any inconvenience caused by noise disturbances during your stay. Rest assured, we will address this issue with our team to ensure that our guests can enjoy a restful stay with us.Regarding your comments about our property being an older building, we appreciate your honesty. While our property does have a historic charm, we are constantly working to ensure that it meets the needs and expectations of our guests. Your feedback will be taken into consideration as we continue to make improvements to our facilities.We value your input and hope to have the opportunity to welcome you back in the future, where we can strive to provide you with a more enjoyable stay.Sincerely, Paulson Jose Front Office SupervisorBest Western Gold Rush Inn

8/10 Baik

gary

Sukakan: Kemudahan
The front desk stall are very friendly and helpful.
Menginap 1 malam pada Apr 2024
Respons daripada Danielle Pfeifer - General Manager pada 11 Apr 2024
Gary, thank you for choosing to stay with the Best Western Gold Rush Inn. I hope you enjoyed your time with us as much as we enjoyed having you. I'd love to hear how we could make this a 5/5 stay for future stays.

10/10 Cemerlang

Maddison

Menginap 1 malam pada Apr 2024
Respons daripada PJ pada 30 Apr 2024
Dear Maddison, Thank you very much for taking the time to leave your feedback for the hotel! We couldn't be happier to know that you had an enjoyable experience staying with us. We look forward to having you back with us sometime soon in the wilderness city!Sincerely, Paulson Jose Front Office SupervisorBest Western Gold Rush Inn

10/10 Cemerlang

Eric

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Danielle Pfeifer - General Manager pada 11 Apr 2024
Hello Eric, it is so nice to see your 5-star rating of the Best Western Gold Rush Inn! We are delighted you had an excellent experience and are would love to welcome you back on your next trip to Whitehorse.

8/10 Baik

John

Tidak sukakan: Keadaan hartanah & kemudahan
Great location but lots of homeless hanging around. Was spring time and there was lots of garbage and dirt in the streets - lots of dust storms.
Menginap 3 malam pada Mac 2024
Respons daripada Danielle Pfeifer - General Manager pada 11 Apr 2024
Location, location, location: it makes our hotel a great place to stay for those visiting Whitehorse, but it's the people that put us over the top. I am so glad that you enjoyed these parts of your stay too! We look forward to welcoming you back to Best Western Gold Rush Inn in the near future.

8/10 Baik

Grant

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Parking meters in front of hotel, and literally everywhere else....not impressed. It would have been nice to be alerted of their operational times and what app I needed before coming up. For being an older building it is a little noisy but it isn't in bad shape, the food and staff make up for this!!!
Menginap 4 malam pada Mac 2024
Respons daripada PJ pada 20 Mac 2024
Dear Grant, Thank you for taking the time to share your feedback with us.We're thrilled to hear that you enjoyed your stay overall, particularly appreciating our dedicated staff and delicious dining options.We apologize for any inconvenience you experienced regarding the parking meters. We understand that navigating parking can be frustrating, especially if you're unfamiliar with the area. In the future, we will strive to provide clearer information about parking options and operational times to ensure a smoother experience for our guests.Regarding the noise levels in our older building, we regret any disturbance this may have caused during your stay. Please know that we continuously work to minimize any disturbances and enhance our guests' comfort.Your comments are invaluable to us as we continually strive to improve our services. We hope to welcome you back again soon for another delightful stay.Sincerely, Paulson Jose Front Office SupervisorBest Western Gold Rush Inn

10/10 Cemerlang

Shane

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Feb 2024
Respons daripada PJ pada 22 Feb 2024
Hello Shane, thank you very much for taking the time to leave your feedback for the hotel! We couldn't be happier to know that you had an enjoyable experience staying with us. We look forward to having you back with us sometime soon in the wilderness city!Sincerely, Paulson Jose Front Office SupervisorBest Western Gold Rush Inn

8/10 Baik

Janet

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Good very clean
Menginap 2 malam pada Feb 2024
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 6 Feb 2024
Dear Janet, Thank you very much for taking the time to leave your feedback for the hotel! We couldn't be happier to know that you had an enjoyable experience staying with us. We look forward to having you back with us sometime soon in the wilderness city!

10/10 Cemerlang

Bryan

Menginap 1 malam pada Jan 2024
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 25 Jan 2024
Dear Bryan, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and comfortable, and we're delighted that we were able to meet your expectations.Your glowing feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Warm regards,

10/10 Cemerlang

GAIL

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 25 Jan 2024
Dear Gail, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and comfortable, and we're delighted that we were able to meet your expectations.Your glowing feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Warm regards,

8/10 Baik

Nick

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jan 2024
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 25 Jan 2024
Dear Nick, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and comfortable, and we're delighted that we were able to meet your expectations.Your glowing feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Warm regards,

10/10 Cemerlang

David

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great place to stay at, amazing staff and very accommodating.
Menginap 1 malam pada Dis 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 9 Jan 2024
Dear David, thank you very much for taking the time to leave your feedback for the hotel! We couldn't be happier to know that you had an enjoyable experience staying with us. We look forward to having you back with us sometime soon in the wilderness city!

8/10 Baik

Alexis

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 9 Jan 2024
Dear Alexis, thank you very much for taking the time to leave your feedback for the hotel! We couldn't be happier to know that you had an enjoyable experience staying with us. We look forward to having you back with us sometime soon in the wilderness city!

8/10 Baik

Suzanne, Diamond Bar

Menginap 2 malam pada Dis 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 25 Jan 2024
Dear Suzanne,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and comfortable, and we're delighted that we were able to meet your expectations.Your glowing feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Warm regards,

10/10 Cemerlang

Gail

Mengembara bersama keluarga
Our plane was delayed so we landed at 2:30 am. The shuttle driver greeted us cheerily and the folks at reception were courteous and helpful. Five stars except for construction next door which didn’t bother us but might bother some.
Menginap 3 malam pada Dis 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 27 Dis 2023
Dear Gail,Thank you for sharing your feedback with us. We're pleased to hear that despite the late arrival due to the delayed plane, your experience with our shuttle service and reception was positive. It's wonderful to know that our team greeted you cheerfully and provided courteous and helpful assistance.We appreciate your understanding and acknowledgment that it didn't bother you. Your feedback is valuable, and we'll certainly take it into consideration as we strive to enhance our guests' overall experience.We're grateful for your five-star rating and for choosing our accommodations.We hope to have the pleasure of welcoming you back in the future, and we'll continue working to make every aspect of your stay enjoyable.

8/10 Baik

Jennifer

Respons daripada Jasnoor Kaur, Superintendent Of Services pada 25 Jan 2024
Dear Jennifer,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and comfortable, and we're delighted that we were able to meet your expectations.Your glowing feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Warm regards,

8/10 Baik

Carol, Victoria

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
Although I overall enjoyed my stay, the Hotel lobby is VERY small and cramped. If there are 4 people (and luggage) checking in/out, you can hardly get around or in the door. The seating/waiting area is the same. The elevator & hallways are also small, narrow and cramped, but to be expected I suppose, in a hotel of this age. Staff are lovely, friendly and helpful. Parking is not great; expect to pay per hour for parking in front of the hotel (and the city DOES have parking ticketers!) up until 5pm each day. And the conditions (winter) are very icy and rough, so hard to wheel any luggage.
Menginap 3 malam pada Dis 2023
Respons daripada Danielle Pfeifer - General Manager pada 12 Dis 2023
On behalf of the entire team at the Best Western Gold Rush Inn, thank you for choosing to stay with us on your most recent trip to Whitehorse, Carol. We're sorry to hear you felt our lobby was cramped but are delighted that you still had a wonderful stay. We hope you'll come back and stay with us again.

10/10 Cemerlang

JOSE MANUEL RAMIREZ

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Para todas las personas que hablan español, les dejo esta reseña: Excelente lugar para hospedarse. Buena ubicación, muy cerca de todo, limpio, personal muy atento, hay oficina de tours Norte Tales,. ahi dentro, puedes agendar diferentes actividades que incluyen transporte desde el hotel. Super buen precio por lo que te ofrecen.
Respons daripada PJ pada 22 Feb 2024
Hello Ramirez, thank you for recommending the Best Western Gold Rush Inn to future guests We're thrilled that you found our hotel to be an excellent place to stay, with its convenient location, cleanliness, and attentive staff. We're also glad you appreciated the services offered, including the Norte Tales tour office and the various activities that can be scheduled right from the hotel. Thank you for highlighting our commitment to offering great value for our guests. We look forward to welcoming you back on your next visit!Warm Regards, Paulson Jose Front Office SupervisorBest Western Gold Rush Inn

8/10 Baik

Mark

Menginap 2 malam pada Dis 2023
Respons daripada Danielle Pfeifer - General Manager pada 12 Dis 2023
Mark, thank you for choosing to stay with the Best Western Gold Rush Inn. I hope you enjoyed your time with us as much as we enjoyed having you. We would love to welcome you back in the near future!

6/10 Boleh diterima

Kathy

Mengembara bersama haiwan kesayangan, Mengembara bersama keluarga
Sukakan: Kebersihan
Although the listing says there is hotel parking, there is not. There is street parking (metered during business hours) along with the report from check-in that there have been break-ins. So leaving a fully laden Jeep with a motorcycle and belongings on an open trailer was an unpleasant prospect. We initially parked in front of a bar but later on a 1-am stroll to check on the vehicle, my husband found the police station. They very kindly allowed him to park in front of the station until morning. I thought for $168 it would be more luxurious, convenient, and safe, but it was less of these and more tired than many $100 or cheaper hotels we’ve stayed at on this trip. This place is overpriced for what it is.
Menginap 1 malam pada Nov 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 29 Nov 2023
Dear Kathy,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for any misunderstanding regarding our parking facilities. We do indeed have a parking lot available for our guests, and we regret if this information wasn't conveyed clearly during your check-in.We understand the importance of safety, and we are sorry to hear about the concerns regarding break-ins in the area. Whitehorse, unfortunately, has experienced an increase in crime recently. To address this, we consistently advise our guests not to leave valuables in their vehicles. Our registration forms, signed by every guest upon check-in, explicitly emphasize the sole responsibility of guests for their belongings.We deeply regret any inconvenience caused during your stay, particularly with the street parking situation and the unease it caused with your fully laden Jeep and motorcycle on an open trailer. Your experience does not meet our standard, and we appreciate your candidness in sharing it.Your comments about the perceived value and overall experience are crucial for us to address areas of improvement.Your satisfaction is our priority, and we hope you might consider giving us another opportunity to provide the experience you initially anticipated.If you have any further details or suggestions you'd like to share, please feel free to reach out. We value your input and are committed to making necessary adjustments.Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience you experienced.Best regards,

8/10 Baik

Alexandra

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was a great property for our short stay but it’s not a quiet hotel. We could easily hear the people above us and beside us during the night. The building sounds a little old and creaky. Other than that the staff were great and the amenities of the hotel were nice. Loved the restaurant as well and the shuttle service from the airport.
Menginap 3 malam pada Nov 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 29 Nov 2023
Dear Alexandra,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay and appreciated our staff, amenities, restaurant, and airport shuttle service. We apologize for any noise disturbances; your comments are crucial as we continuously strive to enhance our guests' experience. We are in stages of renovation to our property; our Premium rooms were all completely renovated in 2020, and we have more exciting renovations planned for the years ahead. We hope you will join us and experience them first-hand!Warm regards,

8/10 Baik

Phil

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Place to eat on the property
Menginap 1 malam pada Nov 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 29 Nov 2023
Dear Phil,Thank you for choosing our property. We're thrilled you enjoyed your stay and appreciate the 4 star rating. Your feedback means a lot to us. We look forward to welcoming you back for another fantastic experience.Best regards,

10/10 Cemerlang

Michael

Menginap 1 malam pada Nov 2023
Respons daripada Danielle Pfeifer - General Manager pada 12 Dis 2023
Thank you for taking the time to give us 5 stars, Michael! We love feedback from our guests, and are so thrilled to hear that you enjoyed your experience. We are so grateful for your rating, and look forward to seeing you next time!

10/10 Cemerlang

Marcia

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Nov 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 22 Nov 2023
Dear Marcia,Thank you so much for your fantastic 10/10 rating! We're thrilled to hear that your stay at our property met your expectations. It was a pleasure hosting you, and we look forward to welcoming you back in the future.If there's anything specific that made your stay exceptional, or if you have any suggestions for improvement, we'd love to hear more. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.Once again, thank you for choosing our property, and we hope to have the pleasure of hosting you again soon.

8/10 Baik

Anna

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Friendly staff, Clean, Convenient, and shuttle pick up and drop off to the airport. The shower water pressure of hot and cold water can be better controlled
Menginap 5 malam pada Nov 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 22 Nov 2023
Dear Anna,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly, our facilities clean, and our location convenient. It's great to know that our shuttle service to the airport was helpful for your travels.We apologize for any inconvenience caused due to shower. Rest assured, we will address this issue promptly to ensure a more comfortable experience for our guests in the future.Your input is valuable to us, and we hope to have the pleasure of welcoming you back for another positive stay. If there are any other suggestions or preferences you'd like to share, please feel free to let us know.Safe travels, and we look forward to hosting you again soon.

10/10 Cemerlang

Christine

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Nov 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 22 Nov 2023
Dear Christine,Thank you so much for your fantastic 5/5 rating! We're thrilled to hear that your stay at our property met your expectations. It was a pleasure hosting you, and we look forward to welcoming you back in the future.If there's anything specific that made your stay exceptional, or if you have any suggestions for improvement, we'd love to hear more. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.Once again, thank you for choosing our property, and we hope to have the pleasure of hosting you again soon.

10/10 Cemerlang

Bremner

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great stay!
Menginap 3 malam pada Nov 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 22 Nov 2023
Dear Bremmer,Thank you so much for your fantastic 5/5 rating! We're thrilled to hear that your stay at our property met your expectations. It was a pleasure hosting you, and we look forward to welcoming you back in the future.If there's anything specific that made your stay exceptional, or if you have any suggestions for improvement, we'd love to hear more. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.Once again, thank you for choosing our property, and we hope to have the pleasure of hosting you again soon.

8/10 Baik

Tiana

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
It was good for the one night. The restaurant inside is not very family friendly and they don’t make it feel very welcoming to families with small children. BUT the restaurant across the street was tasty. The parking situation is a disaster though. Prepare to walk unfortunately. There is also no close place to let your dog use the restroom.
Menginap 1 malam pada Okt 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 22 Nov 2023
Dear Tiana, Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that your overall experience was positive for the night.We appreciate your insights regarding the restaurant on-site, and we will certainly take your comments into consideration as we strive to create a more welcoming environment for families with small children. It's great to know that you enjoyed the restaurant across the street.We apologize for any inconvenience you faced with the parking situation. We understand that it can be frustrating, and we'll explore ways to improve this aspect of our service. Additionally, we'll look into providing better facilities for guests with dogs in the future.Your input is valuable, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 Cemerlang

Nathan

Menginap 1 malam pada Okt 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 22 Nov 2023
Dear Nathan,Thank you so much for your fantastic 5/5 rating! We're thrilled to hear that your stay at our property met your expectations. It was a pleasure hosting you, and we look forward to welcoming you back in the future.If there's anything specific that made your stay exceptional, or if you have any suggestions for improvement, we'd love to hear more. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.Once again, thank you for choosing our property, and we hope to have the pleasure of hosting you again soon.

10/10 Cemerlang

Robert

Menginap 4 malam pada Okt 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 26 Okt 2023
Dear Robert, thank you very much for taking the time to leave your feedback for the hotel! We couldn't be happier to know that you had an enjoyable experience staying with us. We look forward to having you back with us sometime soon in the wilderness city!

8/10 Baik

Brooke

Menginap 1 malam pada Okt 2023
Respons daripada Jasnoor Kaur, Superintendent Of Services pada 23 Okt 2023
Dear Brooke, Thank you very much for taking the time to leave your feedback for the hotel! We couldn't be happier to know that you had an enjoyable experience staying with us. We look forward to having you back with us sometime soon in the wilderness city!

10/10 Cemerlang

Ian

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Okt 2023
Respons daripada Danielle Pfeifer - General Manager pada 20 Okt 2023
Hello Ian, it is so nice to see your 5-star rating of the Best Western Gold Rush Inn! We are delighted you had an excellent experience and are would love to welcome you back on your next trip to Whitehorse.

8/10 Baik

Devin

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Moose head was unique
Menginap 1 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 12 Okt 2023
Dear Devin,Thank you for taking the time to share your feedback about your recent stay at our property. We are pleased to hear that you found the moose head unique. We take pride in the distinctive features of our hotel, and we're glad you appreciated this particular aspect.If you have any additional comments or if there's anything else you'd like to share about your experience, please feel free to reach out. We value your input and hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

8/10 Baik

Mark

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 6 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 12 Okt 2023
Dear Mark,Thank you for choosing to stay at our property. We appreciate your business and hope you had a pleasant experience during your stay. If you have any feedback or specific comments in the future, please do not hesitate to reach out. We value your input and look forward to the opportunity to welcome you back in the future.Warm regards,

8/10 Baik

Caroline Michelle, Toronto

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff were fabulously welcoming and overall we were very happy with the stay. It was convenient to have breakfast available downstairs. The construction next door was not overly loud. If the shower curtains were just a couple of inches longer, they would stay inside the tub for showers. Can’t say enough about the warm welcome from the front desk when we arrived at 11:30 at night: so nice after a long trip.
Menginap 3 malam pada Okt 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 12 Okt 2023
Dear Caroline Michelle,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience overall and that you found our staff to be fabulously welcoming. It's wonderful to know that you appreciated the convenience of having breakfast available downstairs and that the construction next door did not disrupt your stay significantly.We appreciate your suggestion regarding the shower curtains, and we will certainly take that into consideration for future improvements. Your feedback is invaluable to us as it helps us enhance the guest experience and make necessary adjustments.We are especially pleased to hear that our front desk team provided you with a warm welcome, even late at night after your long trip. We understand the importance of a friendly and hospitable reception, and we are thrilled that our staff made a positive impression on you.At [Hotel Name], guest satisfaction is our top priority, and we are grateful for your kind words. If you have any further comments or if there's anything specific you would like to share, please feel free to reach out. We truly value your feedback, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Cemerlang

Michelle

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Parking was inconvenient and distance from elevator to room quite a distance.
Menginap 2 malam pada Ogo 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 12 Okt 2023
Dear Michelle, Thank you for taking the time to share your feedback with us. We appreciate your input regarding the parking situation and the distance from the elevator to your room. Your comments are invaluable to us as they help us identify areas where we can improve the overall guest experience.We understand that easy access to your room is essential factor that contribute to a comfortable stay. We apologize for any inconvenience you experienced in this regard. Your feedback highlights areas where we need to focus our attention, and we will certainly take your comments into consideration as we evaluate ways to enhance the guest experience, including addressing the parking situation and improving accessibility to rooms.At [Hotel Name], we are committed to providing a seamless and enjoyable stay for all our guests, and your feedback serves as a valuable tool in achieving that goal. We appreciate your patience and understanding as we work towards making necessary improvements.If you have any additional comments or specific suggestions on how we can enhance our services, please do not hesitate to reach out. We value your input and look forward to the opportunity to welcome you back in the future, providing you with an improved and more convenient experience.Warm regards,

6/10 Boleh diterima

Cindy

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Very convenient location.
Menginap 1 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 21 Sep 2023
Dear Cindy,Thank you for taking the time to leave a review of your recent stay with us. We're pleased to hear that you found our location convenient.Our team takes pride in offering a prime location for our guests to enjoy, and it's great to know that it met your expectations. If you have any additional comments or suggestions about your stay or if there's anything specific that you enjoyed about our location, please feel free to share. We always value guest feedback as it helps us continually improve our services.We hope to have the opportunity to welcome you back in the future and provide you with another great experience.Warm regards,

10/10 Cemerlang

SUSAN, Round Rock

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Nice property. Restaurant is kinda loud for breakfast and it is small. Front desk was helpful as we paid cash and card on the bill. Only negative is that it is 1 elevator and it is s-l-o-w.
Menginap 1 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 21 Sep 2023
Dear Susan, Thank you for taking the time to share your thoughts about your recent stay at our property. We genuinely appreciate your feedback as it helps us identify areas for improvement.We're delighted to hear that you found our property to be pleasant, and we appreciate your compliments about our helpful front desk staff. It's our goal to make every aspect of your stay as smooth as possible.Regarding your concerns, we apologize for any inconvenience you experienced. We understand that the restaurant's noise level during breakfast and the size of the space could have impacted your dining experience. We'll take your feedback into consideration as we look for ways to create a more comfortable atmosphere for our guests during meal times.We also apologize for the inconvenience caused by the elevator being slow. We'll investigate the issue and work towards finding a solution to improve its efficiency.Your feedback is important to us, and we'll use it to enhance our services. We hope you'll consider staying with us again in the future, and we'll do our best to ensure a more enjoyable experience during your next visit.Thank you for choosing our property for your stay.Warm regards,

10/10 Cemerlang

Christine, London

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great
Menginap 1 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 21 Sep 2023
Dear Christine,Thank you so much for taking the time to leave a 5/5 rating for your recent stay at our property! We truly appreciate your positive feedback and are thrilled to know that you had an outstanding experience during your visit.Our team strives to provide exceptional service and a comfortable environment for our guests, and your feedback serves as a great motivation for all of us. If there are any specific aspects of your stay that you particularly enjoyed or if you have any suggestions for how we can make your next stay even more memorable, please feel free to share them with us.We can't wait to have the pleasure of hosting you again in the future. Your continued support means the world to us, and we look forward to making your next stay just as wonderful as this one.

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great service makes for a lovely stay
Comfortable room and extremely impressive service. The front desk team was incredibly kind, responsive, and fast. Highly recommend.
Menginap 1 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 11 Sep 2023
Dear Valued Guest,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable stay and were impressed with our service. Our team at the front desk takes great pride in providing exceptional hospitality and ensuring a seamless experience for our guests. Your kind words serve as a motivating reminder of our commitment to guest satisfaction.We truly appreciate your recommendation, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Once again, thank you for choosing our establishment, and we look forward to serving you again soon.Warm regards,

10/10 Cemerlang

Ron

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
15 minutes from airport. Safe, clean, friendly nice restaurant and bar under same roof. They also shuttle to and from airport.
Menginap 1 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 11 Sep 2023
Dear Ron,Thank you for sharing your experience with us!It's wonderful to hear that our hotel's convenient location, just 15 minutes from the airport, contributed to a smooth and hassle-free stay for you. We take great pride in maintaining a safe and clean environment, as well as providing a friendly atmosphere.We're pleased to know that you enjoyed the convenience of having a restaurant and bar right under the same roof, making dining and relaxation easy and accessible. Additionally, our airport shuttle service aims to make your travel experience even more convenient.Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. If you have any specific preferences or requests for your next stay, please don't hesitate to let us know, and we'll do our best to accommodate them.Safe travels, and we hope to see you again soon!

6/10 Boleh diterima

Rosanna

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The room had portable AC which allowed excessive street noise and made it difficult to shut the curtain s to block outdoor light.
Menginap 1 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 21 Sep 2023
Dear Rosanna,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your input as it helps us improve our services.We apologize for the inconvenience you experienced with the portable AC unit and the street noise. We understand that a peaceful and comfortable environment is crucial for a restful stay.Your feedback is invaluable to us, and we appreciate your patience as we work to address these issues. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets and exceeds your expectations.Thank you again for choosing to stay with us.

10/10 Cemerlang

David

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Tour bus idling out front was a little disturbing at 2am otherwise a great stay in the heart of Whitehorse
Menginap 1 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 11 Sep 2023
Dear David,Thank you for choosing to stay with us during your time in Whitehorse, and for taking the time to share your feedback. We're delighted to hear that you had an overall great stay at our hotel.We apologize for any disturbance caused by the tour bus idling out front at 2 am. Your feedback is valuable to us, and we'll certainly look into ways to minimize such disruptions in the future to ensure a peaceful night's rest for all our guests.We truly appreciate your understanding, and we're pleased that you enjoyed your stay in the heart of Whitehorse. If you ever find yourself back in the area, we'd be thrilled to host you again and provide you with an even more comfortable experience.Thank you once again for your stay and for sharing your thoughts.Warm regards,

10/10 Cemerlang

Faye L

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The rooms were very clean, staff was very helpful. Ate in the restaurant, food was good and staff were very quick in taking our orders. Would recommend staying here.
Menginap 1 malam pada Sep 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 5 Sep 2023
Dear Faye L,Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you had such a positive experience and greatly appreciate your kind words.It's wonderful to know that you found our rooms to be very clean and that our staff was helpful throughout your stay. Providing a clean and comfortable environment, as well as exceptional service, are our top priorities, and we're thrilled that we met your expectations in these areas.We're also pleased to hear that you enjoyed dining in our restaurant and that our food met your satisfaction. Quick and attentive service is something we take pride in, and it's great to know that it added to your overall experience.Thank you for recommending us to others. Your endorsement means a lot to us, and we look forward to having the pleasure of hosting you again in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to share them with us. We're here to ensure that each stay with us is memorable and enjoyable.Warm regards,

10/10 Cemerlang

Stephen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Pleasant stat in Downtown Whitehorse
Great location downtown, well apportioned rooms, clean hotel with a tasty restaurant attached.
Menginap 1 malam pada Ogo 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 5 Sep 2023
Dear Stephen, Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your kind words, and we're delighted to hear that you enjoyed various aspects of your experience.Our downtown location is indeed a highlight, providing convenience and accessibility to the city's attractions. We're thrilled that you found our rooms well-appointed and our hotel clean, as we take great pride in maintaining a comfortable and welcoming environment for our guests.It's wonderful to know that you also enjoyed our on-site restaurant, and we're pleased that the dining experience added to the enjoyment of your stay.We look forward to having the pleasure of hosting you again in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to share them with us. We're here to ensure that each stay with us is memorable and enjoyable.Thank you for choosing to stay with us, and we can't wait to welcome you back.Warm regards,

10/10 Cemerlang

Noriko

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Ogo 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 5 Sep 2023
Dear Noriko,We would like to extend our heartfelt gratitude for taking the time to rate your recent stay at our property with a perfect 5/5. Your kind feedback means the world to us, and we are thrilled to know that your experience with us met or exceeded your expectations.Providing exceptional experiences for our guests is our top priority, and your satisfaction is a testament to our commitment to delivering outstanding service. We're delighted that you had a wonderful stay, and we hope to have the pleasure of hosting you again in the future.If you have any specific preferences or requests for your next visit, please don't hesitate to share them with us. We are here to ensure your stays continue to be memorable and enjoyable.Thank you once again for your kind words and for being a valued guest. We can't wait to welcome you back to our property for another outstanding stay.Warm regards,

8/10 Baik

Xiaoyan

Menginap 1 malam pada Ogo 2023
Respons daripada Jasnoor Kaur Superintendent of Services pada 21 Sep 2023
Dear Xiaoyan,Thank you for choosing to stay at our property, and for taking the time to leave a review. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. Your 4/5 rating is greatly appreciated, and it tells us that you enjoyed your time with us. We are constantly striving to enhance our services and guest experiences.Once again, thank you for your visit, and we hope to have the pleasure of hosting you again in the future.