Whitby Vacation Rentals

"great rooms and bar"

"Lovely spa stay. Rooms clean and well kept. 2 restaurants, both a bit pricy for the quality of the food. Food was good, but not so good I'd be back for the food alone at that price. Spa treatments were excellent, but again definitely on the higher side. If you don't book directly with the hotel they add an extra £45 per person to use the spa for 2 hours!! It is a great place, but unfortunately I feel like they're trying to claim back the money they have invested into the hotel too hard and too quickly. It's a bit obvious with the high price points and extra charges which makes it all a little less appealing for me to return. Also if i'm paying £18 for a cocktail, I don't expect the bartender to tell me he has never made a margarita before!"

"Excellent stay all round. Really clean and tidy for a busy pub. Staff were very helpful and obliging. Lady cleaning rooms was a star and ex-Navy guy at breakfast taking orders and serving was a great guy. Breakfast was superb. We will be back !!!"

"Great location. Lovely friendly staff and gorgeous food "

"Beautifully decorated, wonderful location! Will return!"

"Beautiful stay at the Haven Crest. Rooms were immaculate. The breakfast was 5* and served by a lovely friendly helpful lady. The premises is just outside the main town but a lovely walk along the coast to reach it, about 15 minutes. A lovely bar with fantastic views right next door. The Manager was was very accommodating. Would definitely recommend this B&B"

"Check in poor & disorganised. Key hadn’t been coded properly so we couldn’t enter room. Booked a table for 8pm in restaurant & sat at the same table for afternoon drinks, we knew this as it had our name on the reservation & time of booking, I even took a photo & sent it to my daughter. Came into the bar & my husband pointed out that 4 people were sat at our table eating a meal & went on to look at menu again. I mentioned this to bar lady & she said they will be finished by 8pm, I said I think not as looking at dessert menu. I went across & very politely said we had the table booked from 8pm, are you aware, lady at table said no. I said no worries & returned to bar. I spoke to the man behind the bar, Alex, & he said he had other tables. I explained that we would like the table allocated to us earlier on that we had seen. The bar lady then started speaking & when I replied she said she was serving another customer when in fact she was not I pointed out that she was warming milk in a jug, she said yes for another customer having coffee at their table. I continued to speak Alex & she chipped in, when she had stated she was dealing with another customer, I said shut up. I realise I should not have done but she was being very disagreeable. Alex had asked her who had altered the table & she said it was her. Spoke to Alex & said I no longer felt like eating after this, he said no problem, turned & walked away. This is unacceptable in hospitality, rude & unprofessional."

"Old fashioned courtesy and service. Proper tablecloths and cutlery and an excellent varied menu."

"This is in a great location, with a great view from the garden across to the Abbey. Really happy with the room and the staff were lovely and very helpful. We also had our evening meal here, which was lovely and great value. I would definitely stay again. "