Westwind hotels from RM584

"I had a garden view not worth the money"

"Room was clean and spacious. Everything is overpriced and 15% gratuity is automatically added to every single purchase throughout the entire resort. The staff lack customer service due to this automatic gratuity and will not work any harder than they should. Therefore, DO NOT TIP ANY ADDITIONAL GRATUITY! It is not deserved or appreciated. You have to constantly ask for a refill of water or wait on staff for the check. It’s insane that they don’t even bother to care for you. Aside from that, the resort itself is very beautiful but the staff definitely take away from the experience and need better customer service training. "

"I loved the island view from my room. The activities were pricey but I can say I did wish I had stayed longer because of how much there is to do. I would most definitely come back again."

"It wasn’t a good view of the ocean seeing that the hotel is across the street, the trees were visible. The hotel needs a make over. The chair in my room was so filthy that I couldn’t sit on it. So they switched my room and that chair was filthy as well. My tub was leaking water that ran to the door. Not what I expected for a Marriott brand. I’m a Marriott Bonvoy member and I was very disappointed with this property. However the staff was outstanding, Crystal was very understanding of my complaints and was very pleasant. "

"The staff was very friendly and helpful."

"Yes"

"I enjoyed my stay at BahaMar, overall good experience. A few things I would mention, they did the bare minimum in the room; towels and beds but very little of anything else. They never cleaned the tables, like dirty dishes or glasses. Also our sink in the bathroom kept clogging and it didn't seem like an issue that need attention to them. The resort is large and beautiful, but it is very confusing as to what you are "allowed" to use. There were some pools we could use, but you couldn't use the chairs for example. We got kicked out of areas many times without even realizing we were in an area our bracelet didn't allow etc. That seemed to be the same experience for many people we had conversations with, and they seemed frustrated by this as well. The chair situation is rather ridiculous, it is very hard to find a chair you can use. They have so many chairs that are "reserved" but there is no one all day using them, meanwhile there are guests roaming around just looking for an available chair. We had to pay someone who worked there everyday just to help us find available chairs. Which I don't expect when I am paying for a stay at a resort. The restaurants are delicious, just be mindful of the prices, crazy expensive."

"There was a mix-up and our room was not available at check in. We were given a less of a room with a view overlooking the roof and parking lot. In exchange for the rest of our 6 day stay in there best accommodation a large suite with a large balcony over looking a 180 degree view of the ocean"

"Enjoyed everything.A glitch in their system, according to the concierge, voided every restaurant reservation we made in advance. The hostessses wer nice enough to let us in anyway. "