Cat & Dog Friendly Hotels in Westfield

"Great property. Worth booking if you have a flight the next morning. Big suites. Good service (printed out my documents for me). Great airport shuttle. "

"The staff was efficient and helpful. Tea and cofee all day. A pleasant experience near the airport."

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"not the worst place to stay. not the best either …"

"Welcoming Staff was great, unfortunately, two separate staff members indicated smoking on the balcony was permitted. We found out it was not when the Sunday morning desk clerk, Jasmine, kicked us out of the hotel, and the manager avoided speaking with us for hours. his only concern was charging the $250 and kicking us out. Cleanliness was ok except for all the marijuana smoke odor throughout the hotel and most disturbing coming from the room next door to us. when we complained about it, twice to two different staff members, neither was interested in addressing the situation. Policies made by staff not back up by the policy agreement. Jasmine first notified us os the $250 charge for smoking. we get it, we smoked on the patio, doesn't matter we were told it was ok, we should have known better. The second call from Jasmine was to inform us we had to leave immediately due to the smoking "as listed on the policy agreement we sign." The policy agreement does address the $250 charge for smoking "in the hotel" but does not state it is grounds for immediate removal from the hotel. In addition, though we pre-paid for our entire stay, which included one additional night, the manager, without even fawning concern and after confirming we must leave immediately, refused to refund the room cost for the day he took from us."

"Room was very dirty and smells like someone used the bathroom before we checked in. I would never booked again, no 1 came to take out trash from the room."

"It felt very unsafe. Someone was banging on my door and I asked the front desk for help and they were of no help at all. They even said they were "checking the cameras" and no one was there which leads me to believe they either lied or the cameras do not work. They told me to come to the front desk even though I said I felt unsafe even going to the door. Very unprofessional, rude, and disappointing. "

"We weren't expecting the motel-designed building with the booking of this quality inn. Thankfully, there is an interior hallway where you enter the rooms, however, it has cigarette odor baked into the ceilings and walls from times past. The room was decent (no cigarette smell), but the mattress on the hard side. The staff is very friendly and helpful."