West Henrietta Vacation Rentals

"Was so perfect location from 5 minutes away for all the places that I went. Clean room / the only thing was the breakfast place is so tiny for all the guests. I recommended the hotel . I stayed 3 nights. The price was ok . I will de finitely stay there again. Thank you staff . I travel from Washington DC "

"Parking was easy. Staff was very kind. Didn’t have breakfast there but will try another time. "

"Okay first off. Took 25 mins to get checked in. Second got sent to a room where people were already inside. Those same people we walked in on did the same thing previously getting to the hotel.(walked in on another couple) There is no organization here. The floors in the rooms were beyond gross. I took the towel down to the front desk after it collected all the dirt on the floor. and asked for towels just to lay on the ground to walk from a to b. I wish I woulda snagged a photo of the towel is was nasty. Lady at the bar had the worst attitude, if you’re there for just the tips go do something else. I truly was not expecting to leave a bad review but with that much money on the line a bad review is a good heads up for people before they spend their hard earned money. You guys can do better it’s achievable. I will not go back to this hotel unless it’s a free stay for a test run. But all of this hotel needs to be brought to attention. The city of Rochester already has enough going on. To be one of the biggest hotels in the area with these many problems, a bad review is needed."

"Room was clean but old. This property could use a remodel. We booked several rooms for family. Several of the doors did not close well. The bathrooms are tiny and have old bathtubs and small vanity. The staff was very friendly and kind. Walls & doors are thin so you could hear everything going on in hallway and rooms next to you. "

"Hotel is under renovations but it was clean. Our ac didn't work and the heat was on override. We woke at midnight to our room being 85 with the ac on blowing hot air. We were lucky we could open the window a few inches to let some cooler air in. There was supposed to be a concert in the hotel the night we stayed. It ended up being cancelled but it left a lot of concert goers in uproar and they made their displeasure with the hotel known to anyone around them. The hotel is in a nice area and walkable to a lot of restaurants, cafe and shops. "

"But the room and property was clean. Thank you."

"It’s a nice clean place, feels like a small apartment home"

"Terrible customer service. Asked for a hairdryer for three days straight and it was never delivered to our room. Requested a room that looked into the atrium from a higher floor was given first floor that faced highway. Right beside outside door that didn’t stay locked and banged all night. Room was clean, but floor was filthy. Found garbage on the floor."

"The airport shuttle was easy to use even if you arrive super late. Call upon arrival. Location to RIT is not bad, short uber. Our room felt musty and smelled full of cleaning chemicals. We ended up airing out the room and running the fans. I would not recommend if you an afford a few extra $. "