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Sugar Mill hotel

4.0 star property
On beach with outdoor pool for sandy fun near Apple Bay

Choose dates to view prices

Located near Smuggler's Cove Beach, Sugar Mill hotel offers a serene retreat with an outdoor pool and free beach cabanas. Enjoy a cooked-to-order breakfast, indulge in spa treatments like hot stone massage at the onsite spa or dine at one of two restaurants while taking advantage of high-speed WiFi. Previous guests rave about the helpful staff.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Kitchen
  • Breakfast included
  • Spa
  • Pool
The current price is RM1,484
RM1,706 total
includes taxes & fees
26 Nov - 27 Nov

Room options

View all photos for DeLuxe Studios

Premium bedding, down duvets, memory-foam beds, in-room safe

DeLuxe Studios

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Flat-screen TV
Pillow menu
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tiffany Prestige

Premium bedding, down duvets, memory-foam beds, in-room safe

Tiffany Prestige

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Flat-screen TV
Pillow menu
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
main street, West End, Tortola

What's nearby

  • Little Carrot Bay - 1 min walk - 0.0 km
  • North Shore Shell Museum - 1 min walk - 0.2 km
  • Great Carrot Bay - 3 min walk - 0.3 km
  • Apple Bay - 6 min walk - 0.5 km

Getting around

  • Tortola (EIS-Terrance B. Lettsome Intl.) - 47 min drive

Restaurants

  • ‪Banana's Bar & Grill - ‬4 min drive
  • ‪Omar’s Dockside - ‬9 min drive
  • ‪Admiral’s Bar - ‬8 min drive
  • ‪Myetts Garden & Grill - ‬4 min drive
  • ‪Mulligans - ‬8 min drive

About this property

Sugar Mill hotel

Upscale hotel near Smuggler's Cove Beach
Located close to Apple Bay and Sage Mountain National Park, Sugar Mill hotel provides free cooked-to-order breakfast, a beach bar and a terrace. This hotel is a great place to bask in the sun with a beachfront location, free beach cabanas and sunloungers. Treat yourself to a hot stone massage at the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with designer shops on-site and a coffee shop/cafe.
Other perks include:
  • An outdoor pool
  • Free self-parking
  • A free beach club on-site, wedding services and multilingual staff
  • Massage treatment rooms, 1 meeting room and beach umbrellas
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Sugar Mill hotel have comforts, such as premium bedding and wet bars, as well as perks, such as pillow menus and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Memory foam beds and down duvets
  • Rainfall showers, hairdryers and shampoo
  • 42-inch flat-screen TVs with streaming services and digital channels
  • Wardrobes/cupboards, balconies and separate sitting areas

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  • Pool
  • Breakfast included
  • Spa
  • Parking included
9.8 out of 10, Exceptional, 169 reviews
Cane Garden Bay Beach Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Free beach club
  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 per cent for credit card payments
There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Frequently asked questions

Does Sugar Mill hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Sugar Mill hotel?

As of 18 Nov 2025, prices found for a 1-night stay for 2 adults at Sugar Mill hotel on 26 Nov 2025 start from RM 1,483.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sugar Mill hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sugar Mill hotel?

Self-parking is free at this property.

What time is check-in at Sugar Mill hotel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Sugar Mill hotel?

Checkout is at noon.

Where is Sugar Mill hotel located?

Nestled on the beach, this West End hotel is within 3 mi (5 km) of Apple Bay and Smuggler's Cove Beach. Sage Mountain National Park and Tortola Cruise Ship Port are also within 6 mi (10 km).

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Reviews

Sugar Mill hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Staff & service

9.2

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 43 out of 51 reviews
Rating 8 - Good. 5 out of 51 reviews
Rating 6 - Okay. 2 out of 51 reviews
Rating 4 - Poor. 0 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

Reviews

10/10 Excellent

Kjell

Liked: Cleanliness, amenities, property conditions & facilities
Room exceptional as always.Pool fantastic. Best restaurant on the ist
Stayed 2 nights in Nov 2025

10/10 Excellent

KRISTI

Looks like a beautiful resort. Unfortunately, flight was delayed & could not make it to resort in time for reservation
Stayed 1 night in Nov 2025

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The owners , who are a married couple, provide a wonderful welcome when you arrive
Stayed 2 nights in Jul 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, wonderful staff, excellent restaurants
Stayed 1 night in Apr 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the West end.
Stayed 3 nights in May 2025

10/10 Excellent

Pamela Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay great food too.
Stayed 4 nights in May 2024

10/10 Excellent

Travis Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give it 15 out of 10 stars if I could! Great stay and experience with wonderful staff!
Stayed 7 nights in Jul 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay ever! Staff was amazing
Stayed 2 nights in Apr 2025

2/10 Terrible

KRISTI

Flight was delayed. Couldn’t get ferry to tortola. Could not check in. Requesting reimbursement
Stayed 1 night in Nov 2025

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Caribbean hotel, upscale with nice amenities. The owners were on site, great hospitality, excellent food. Staff friendly, helpful and truly interested in making our stay memorable.
Stayed 1 night in Nov 2024

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, third stay and always an amazing experience.
Stayed 4 nights in May 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Well run, beautiful and charming. Food was outstanding!
Stayed 2 nights in Jul 2024

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really great and helpful. The hotel was just a bit off the beaten path. The all inclusive is well worth it if you plan to spend most of your time at the hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay!

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.
At the pool
Stayed 3 nights in Feb 2025

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the dining experience! Nice pool too!
Stayed 2 nights in Jun 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrea and Rupert are outstanding hosts
Stayed 5 nights in Jan 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suger Mill is very clean with a friendly staff. Dining was fantastic.
Stayed 2 nights in Jun 2024

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
This is a quaint boutique resort with amazing staff. Two restaurants on property are your primary choices and the food was excellent! Highly recommend if you’re looking for a quiet getaway.
Stayed 2 nights in Apr 2024

8/10 Good

ferdinand van der

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners take such a hands-on approach. It's a fabulous boutique property. They have done a wonderful job of preserving the feel of the old sugar mill, while providing modern convivences.
Stayed 1 night in Dec 2024

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Everyone at Sugar Mill was friendly and helpful. The restaurant is very good and everything on the menu is fantastic. It,s close to West End to pick up ferries or charters and not too far from Road Town either. The property is beautiful with lush, tastefuly landscaped vegetation and great views of the water.
Stayed 4 nights in Jan 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the cutest little hotel you could ever ask for. The staff and owners were absolutely adorable. I could not have asked for a better place to find.
Stayed 1 night in Jul 2023

10/10 Excellent

Skip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, somewhat secluded. Just what our group of 10 needed after a week of sailing around the VI’s. The staff are so accommodating, the food was great and the rooms were awesome. A true gem!
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique hotel with outstanding service

Beautiful hotel and location. The staff went out of their way to ensure we were well taken care of in all aspects. Very warm and friendly. The on-site restaurant had fantastic options and everything we ordered was delicious. My only regret was not staying longer.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need is right there. Andrea , Rupert, Dennis and Mary are wonderful!! So accommodating and helpful. We loved our stay there. Hope to return again soon.
Stayed 9 nights in Feb 2024