Castles in West End

"First of all this is not a 24/7 hands on place at all. The front desk only works from 8am to 10 pm. So if you have anything that you need you won't get it. If the pipe burst, need towels, light bulb you won't be able to get anything ontil that time. So emergency around that time isn't available. Outside my room iheard a loud bang. It was glass that was broken by whom I don't know I was too scared to go and find out. That happened the 2nd night. They need to make that gate higher anyone can jump over that gate or find a way over. It'slike soon you go up those stairs the room is right there. At times the gatewould be open. This place can be a whole lot better. I am shocked at Expedia for recommending this place at all. The staff was helpful in the day when they are around. I have never come across a place like that before. First and Last Time!!!!"

"The staff was amazing but the water went out and we didn’t have water to shower. other people the were staying at the hotel were in the lobby complaining because the water was out and we couldn’t shower. The pics didn’t look like the actual place and to go to are room we have to go on the other side of the hotel and take stairs with are luggage. I wouldn’t stay in this property again."

"Clean and nice ocean view at the outdoor pool"

"Excellent staff."

"10/10 highly recommend!"

"I will definitely be back"

"Amazing hotel with unbelievable views. Staff was very helpful when needing a new room due to some lights nor working. The only con is parking can be a little rough at times, especially with a pickup truck."

"Easy in and out close to the airport."

"Bar and restaurant had great food, staff was very accommodating and willing to aid and answer all questions "