4/10 Lemah
Amy
Mengembara bersama keluarga dan kanak-kanak
5 Mac 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I have reached out to Treasure Island twice re this issue. My daughter is visibly physically disabled and in a wheelchair. We went to the Lagoon w her adapted swim float modified for her needs. After about 30 mins of swimming w her in the Lazy River, and me having my hands around her at all times, we were approached by 2 staff members asking for us to use their tube for my daughters safety. I let them know her tube is safe for her, they stood looking at us w the tube they wanted her to use and said again it's for her safety. I have never had anything like this happen before.It is not easy getting our daughter in and out of a tube and water. So my husband said yes, we'll try it. We unstrapped our daughter from her tube and put her into TIs tube, she slid out, there was no way to strap her in and I couldn't support her body because it sat higher out of the water in a large tube. My husband tried putting her in again and she stiffened up her back and was obviously very uncomfortable. So we felt we were not able to use her floating device so we felt we had to end our family swimming time.
I have reached out to Treasure Island by filling out their survey and also sent an email explaining what happened while at the Lagoon to them with no explanation of why this happened. This was the first activity we did after checking into our rooms, so it definately upset the entire family and mood for the rest of our stay. Was a very disappointing stay
Amy
Menginap 1 malam pada Feb 2026