"First-Class Hotel with Exceptional Staff
What a cracking hotel! L’Hôtel du Lac Hanoi was a fantastic place to stay and provided a wonderfully calm and comfortable base in the middle of the vibrant, busy and sometimes hectic city of Hanoi.
From the moment we arrived, the staff were incredibly welcoming and attentive. We were greeted with a welcome drink and provided with a wealth of helpful information about Hanoi and the surrounding area. Nothing ever seemed like too much trouble.
The breakfast was absolutely first class, with an excellent selection and great service.
What impressed us most, however, was how the hotel reacted when we had an unexpected problem on the day we left. Our onward pickup had been arranged by our next hotel, but there was an issue with the transfer and three of our suitcases were left behind. Rather than this becoming a major problem, the team at L’Hôtel du Lac immediately stepped in to help.
A special thank you to the hotel manager, Louis, who personally took care of our three suitcases and kept them safely at the hotel until our next hotel could arrange to collect them later that evening. The way Louis and the team responded to our predicament was incredibly positive, reassuring and professional.
Hanoi is an amazing, vibrant and hectic city, so returning to such a quiet, comfortable and exceptionally well-run hotel was a real pleasure.
First-class hotel, first-class breakfast and, most importantly, first-class people."
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