2/10 Teruk
Elizabeth
Mengembara bersama haiwan kesayangan, Mengembara bersama keluarga
28 Nov 2025
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
We prepaid for a king size room. At check-in, I let them know that we had our two dogs with us as this was a pet friendly hotel. The front desk person stated that the king-size room was not pet friendly, and that we would need to be moved to two queen beds in the pet friendly room. Which was fine.
However, when we entered the room, the stench of smoke was extremely pungent and I asked to be moved to another room as I am severely asthmatic. I was informed that they did not have another room available and in order for us to stay in the original King size room, they would need permission from the manager. Mind you, it is Thanksgiving at 10:00 at night, and the night shift person at the front said it was too late to call the manager on duty. I went back into the room to let my husband know what was occurring, and again the strong stench of smoke in the room was too much for my lungs. We went back to the front desk and he called the manager on duty to get permission to move to the other room. The manager on the phone, Ana Santos stated that she would not let us move into another room.
The front desk person suggested that I find another hotel to stay at, and said that, even though this was a nonrefundable room, he would have it refunded.
Again, this now 10:20 at night Thanksgiving evening and most rooms were overpriced in the area or in terrible areas. My husband and I made the decision to then just drive home three hours to the Seattle Washington area. Arrived at home at 1:40AM
Elizabeth
Menginap 1 malam pada Nov 2025