Valley Center hotels from RM231

"The only reason I would stay at this hotel again is because how happy it made my kids, besides that I had lots of issues with the staff. When I checked in I was told I wouldn’t need anything as in proof for parking so I could come and go as I please. When I did decide to leave when we came back we had issues coming back in they let us in went to talk to the front desk and they said I wouldn’t receive an email to scan at the gate I told them I didn’t receive an email nor was I told I was suppose to get one she said I didn’t need anything at check in. I showed him I hadn’t received an email he then said did you book through a third part in which I did (hotels.com) and he said my bad then you would just tell them your room number at the gate and when I told him they gave me trouble at the gate all he said was well it’s a busy day I see that you at least made it in… which was super annoying. Also we asked multiple staff members if there was a way to just go into the park to purchase something and none of them seem to know anything about Lego Land or the hotel they just all seemed like they were lost."

"Clean facility, welcoming Staff, delicious breakfast and great espressos!"

"My kids loved the lazy river."

"Sofa bed was broken in our room, kids had to sleep on floor. Ran out of clean bath towels and pool towels, housekeeping forgot to wash them according to front desk. Lack of staff im assuming. Mini frige didn't keep cold enough. Ocean hiew was more of Partial ocean view. Emailed GM 4 day's ago with my concerns and credit request, have not heard back (of course) poorly managed place. Would not recommend or stay here again. "

"I love staying at Pala its a nice little get away"

"Great environment, friendly staffs, and quiet ambience. Highly recommended!"

"check in receptionists with a non-caring attitude, never mentioned my food and beverage credits. Assigned us to a very old place"

"Great place, definitely recommend"

"Charming place, beautiful room, lake view is a must. Pool and hot tub beautiful.swans on the lake. We are ancient and my husband had to go to the emergency room the last night -but didn’t dampen our spirits."