Travel to Utsunomiya

Small window with a view better than staring at the wall

The staff and hotel facilities and amenities were all outstanding.

Beautiful hotel, good restaurants. Rooms and halls are clean, view is amazing. Staff were extremely welcoming and helpful. Would definitely stay here again.

This fantastic hotel provides exceptional service and a friendly staff. The full buffet breakfast is an excellent way to begin your day. We also particularly enjoyed the tea time and the tranquil outside areas on the terrace and the third floor. Additionally, there is a currency exchange machine and laundry machines are available.

I had high expectations of this hotel. However was disappointed in staff . Hospitality is certainly lacking and they were not really interested in helping at all.The room was extremely small which I expected but it was clean. The best thing about the property was the shower. Also during my stay as I was asleep the alarm went off for a fire on the 8th floor I was on the 9th. No one helped us to exit or to even have an understanding of what was happening. I went down 9 flights of random back stairs with my daughter with no guidance. We then proceeded to stand outside of the hotel with other guests and not one employee gave us any information.I will be choosing a different hotel next time.