Urgut hotels from RM133

"Nice room, great mattress, beautiful bathroom, great location, I walked to all the major attractions, it is a new building and the breakfast is wonderful. The staff is amazing, attentive, empathetic and they answered every questions, I asked with deep knowledges. "

"Good outlook, specially night time. The place is a bit remote but most importantly ride sharing and food ordering option requires more planning ahead "

"This has to be one of the best hotels I’ve ever stayed at. Shout out to Shakhram at reception for the excellent service. The room was very spacious, the breakfast options were plentiful and always fresh, and I enjoyed the peace and quiet of the Silk Road tourism complex. I stayed in the off season so it can be a little more barren, but it’s 100% worth the few extra dollars you might spend getting into the city center (I never had any problems with Yandex). The room shower had amazing water pressure, and they always were quick to replenish my minibar with tea and fresh spring water. I will be back! :)"

"My stay at Hotel Bekh was unfortunately very disappointing and did not match what was shown in the listing. The photos displayed a proper hotel reception, but in reality, there was no staff present at the reception at any time. When I arrived to leave my luggage, I discovered that the building shown in the listing is not fully a hotel — Hotel Bekh is only one of the tenants inside a larger building, which was never communicated. In the afternoon, I was unable to rest due to excessive noise from a family living within the same apartment, making the experience feel more like staying in someone’s home rather than in a hotel. After raising concerns, the staff moved me to another apartment on the floor above, but the issues continued. There was no hot water, and despite several complaints throughout the day, I was repeatedly told it would “fix soon.” The next morning, I was informed the taps were installed incorrectly and needed to be used in reverse — something completely unacceptable for a hotel-listed property. Eventually, after discussing all the issues with the sales manager who listed the property on Hotels.com, he acknowledged the problems and agreed I could check out early. He also confirmed that the nights of 24th and 25th December would be refunded. Overall, the experience did not reflect a proper hotel stay, and the mismatch between the listing and the actual property was significant. I hope the management improves clarity, communication, and the quality of facilitie"

"I had a comfortable stay, but there were a few things worth mentioning for future guests. Hilton Garden Inn Sagod is currently under renovation, and upon arrival I was informed that I would be moved to the Afrosiyob building next door. Unfortunately, there was no advance communication about this change, so my van dropped me at the Sagod entrance and I had to move all my luggage myself from one building to the other. Once settled, the experience improved significantly. The rooms were clean, well-maintained, and equipped with good amenities. The hotel also offered great dining options, and the staff in the Afrosiyob building were helpful throughout my stay. Overall, a good experience, but clearer pre-arrival communication would make it even better."

"Was clean but service could be quite variable at times depending on who was working"

"Good "

"The staff was very willing and welcoming. My room left a lot to be desired. There are stains on the wall (??) bathroom door does not close, missing glass. The property needs a deep cleaning. It is in a prime location. If only the staff pays attention to cleanliness and update torn curtains, scent in rooms etc."

"Nice hotel"