2/10 Teruk
Gabriel
Mengembara bersama pasangan, Mengembara bersama keluarga
8 Jun 2024
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This is the worse hotel stay of me and my wife’s life. Booked weeks in advance. When we booked the location listed the facility as having a pool and continental breakfast. When we rolled into the parking lot multiple vehicles with flat tires that had obviously been parked there for a while were seen. When we entered the building we were greeted by “a smell” behind the counter were two people who evidently cared nothing about customer service. When I complained that the dinning area was closed and they informed me that breakfast was a “to go” breakfast. Which consisted of cheep coffee, and bagged muffins and bagged “sandwiches”. They informed us the pool was closed. The main hallway was tapped off with plastic, the facility was falling apart, convenience machines were out of order or un-stocked. Having driven for hours to arrive to our location we expected so much more. When I very adamantly expressed my dissatisfaction with the owner he dismissively and rudely offered to cancel the stay. As if I wanted to spend the next few hours looking for a hotel that was available on a Friday night on my anniversary. Sure thanks a lot you generous person. “Luxury” inn and not so sweet. Please steer clear of this business destined for bankruptcy. Should be a zero star review. Can’t wait to hear the response the owner has to say
Gabriel
Menginap 2 malam pada Jun 2024