Hotel Mesra Haiwan Kesayangan di Troy

"the shower drain was clogged, mentioned to the front desk on Friday at 3pm they said ticket is open and someone will fix today At 8pm came back to the hotel and the issue was not fixed, I asked the front desk and I was told the maintenance was left and they will come fix Saturday morning , we checked out on Sunday and no one has came to fix it When checking out the front desk asked if the stay was good ! We mentioned the issue and he said I’m sorry you guys have a good day!!! I was not sure...

"New hotel, which is always great. Beds are comfortable, rooms is spacious"

"Great staff! Room was just what I needed."

"Everything was top notch!!!! will come back."

"We stayed 4 days and 3 nights. The whole hotel was super clean. You could tell someone is always walking around cleaning. The staff was helpful. my son left his phone in one of the lobby chairs and staff held at front desk. The breakfast was good. The wifi worked great. My hubby wished they had a bar in the lounge area. The only negative would be the pool area. I don't think the chemicala were added or checked often. The moment you entered the pool your eyes burn without even going under. ...

"Love everything "

"Staff was excellent. Room was very clean. Had to ask for additional towels just to have enough for the registered guests which was disappointing."

"Our experience was pretty good with the hotel and accommodations. The room itself was fine and spacious enough, although we did not like the moving door to the bathroom. Our lower review results from the incident we faced when we returned to our room to see that our door was open, even after we had made sure we had closed it. From then on, we did not feel totally safe in the accommodations."