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Reviews of SUPERHOTEL Premier GINZA

3 out of 5
SUPERHOTEL Premier GINZA
3-11-15 Ginza, Chuo-ku, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 288 out of 423 reviews" "
Rating 8 - Good. 105 out of 423 reviews" "
Rating 6 - Okay. 18 out of 423 reviews" "
Rating 4 - Poor. 10 out of 423 reviews" "
Rating 2 - Terrible. 2 out of 423 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

margaret

Liked: Staff & service, property conditions & facilities
Location, staff and amenities.
Stayed 4 nights in May 2024

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice. Staff are super accomodating for english speakers. Everything was new or just really clean. Onsen was nice as well. Never crowded. Staff gave us umbrellas on a rainy day. Bed was comfy (great pillows). Rooms are on the smaller side but thats expected (still enough for 3 people and a bunch of bags, though walking space was narrow at points).
Stayed 3 nights in May 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel! It is very close to the stores and the train.
Stayed 3 nights in Mar 2024

8/10 Good

Tetsuji

Stayed 3 nights in Mar 2024

10/10 Excellent

Hoi Lam Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, service was excellent. Will definitely come back.
Stayed 4 nights in Feb 2024

8/10 Good

Ailing

Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great location, walking distance to Ginza main area. Clean and welcoming. The public bath is nice as well.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Luvsandondov

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super convenient location and hotel staff were amazing. Smaller space, but that’s expected for Tokyo. The bed linens had small stains, but other than that no complaints!
Stayed 4 nights in Dec 2023

10/10 Excellent

Chiayi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hitomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel have great eco system.
Stayed 5 nights in Dec 2023

8/10 Good

Yuen Ping

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Double room too small.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean rooms. Kind staff and nice touch with daily complimentary drinks.
Stayed 5 nights in Nov 2023

8/10 Good

Yu-Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Nov 2023

10/10 Excellent

yee theng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend this hotel to friends. The hotel comes with onsen, daily necessities such as tooth brush, shaver, face wash, lotion, face gel, vitamin c serum, bath towel, coffee, tea, etc.
Stayed 6 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

8/10 Good

Andy

Liked: Staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel to stay and the staff is awesome! The onsen were clean and a must to have in tokyo!
Stayed 4 nights in Sep 2023

10/10 Excellent

january

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel surpassed our expectations. The staff was very friendly and accommodating. The hotel is in a great location near transits, local eateries and shopping! Thank you
Stayed 3 nights in Sep 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Ginza with many food options and amenities close by! Located right in front of a train station, walkable to shopping areas in Ginza, lots of convenience stores near by. The staff at the hotel were very friendly and the room felt very clean. They were able to help arrange luggage transfer for us. Our only complaint is the room was quite small but that was to be expected for a hotel room in Ginza at a reasonable price. We would stay here again and would highly recommend it!
Stayed 4 nights in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great 10-day stay here. The location is central to everything, and easy to get to/from metro from both Haneda or Narita (escalators/elevators limited, so easier if traveling light). The property is clean and lovely BUT the rooms are tiny. The breakfast option is a pass (smoothie and bun) since there’s so many options in the neighborhood (including great convenience store options).
Stayed 10 nights in Aug 2023

10/10 Excellent

Sharon, Granville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! The onsen bath was wonderful and we enjoyed the laundry room and the chance to select our favorite pillow. Extremely clean and nice, and the staff was very helpful. The location was also excellent for getting around. Highly recommend!
Stayed 3 nights in Aug 2023

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, good location that is near various shops and a train station, includes free welcome drinks, and a hot spring bath.
Stayed 1 night in Aug 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location! If want to be in the heart of the shopping scene this is perfect. Subway links are just a couple of steps away so that just adds to the plus points of the hotel. The breakfast was a little simple but there are loads of places just steps away to grab something!
Stayed 1 night in Jul 2023

10/10 Excellent

Hoi Fung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location. Reasonable room size for its location. Daily room service is also great.
Stayed 12 nights in Jul 2023

10/10 Excellent

LILY LI

Stayed 3 nights in Jul 2023

8/10 Good

Jessica

Stayed 3 nights in Jul 2023

10/10 Excellent

Constance

Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff provided useful information. Great for both Japanese and non-Japanese speaking guests. Comfortable rooms. Public bath on premises. Access to Tokyo metro within a block.

10/10 Excellent

Nhi, GLENDALE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with lots of amenities. Friendly staff . Love the onsen on site. Rooms were very clean. Lots of convenience stores, restaurants, and train stations nearby. Wouldn’t hesitate to stay again
Stayed 6 nights in Jun 2023

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, walking distance to shops and several train stations. Would definitely reccomend :)
Stayed 3 nights in May 2023

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful location, staff, and cleanliness.
Stayed 9 nights in Jun 2023

10/10 Excellent

Albert

Stayed 1 night in Jun 2023

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was very clean and well-maintained, and the price made it good value for a quick stay in the heart of Tokyo. However, I have stayed in many places in Japan, but I have never been in a place this small. The room is tiny even though it is for two people. Even the bathroom is so small they had to use a tiny toilet that you can barely sit on and it's challenging to get up from. The public bath was tiny and dark with a low ceiling, all black tiling inside. Overall, the building itself is too small for the number of units they squeezed into it. The mens and womens baths are on separate floors because there is not enough space on one floor for both. But given the tight space, the management team is doing a good job.
Stayed 3 nights in May 2023

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and ok hotel.
Very good hotel in a good location and few minutes walk from a train station with direct trains to Haneda airport. Room om size for Tokyo just don't expect too much space. Beds had a single bolster type pillow and decent ones had to be paid for was the only downside. Not much at the hotel but plenty nearby.
Stayed 4 nights in Apr 2023

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and service
Stayed 3 nights in Apr 2023

10/10 Excellent

Sun-Young

Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPERHOTEL Premier GINZA was a comfortable stay for our trip to Tokyo. No fuss check-in and check-out, bedroom with basic necessities, complementary access to their hot spring, and additional amenities available. The staff were very friendly and helpful.
Stayed 1 night in Mar 2023

8/10 Good

CHRISTINA KA WAI

Liked: Cleanliness, staff & service, property conditions & facilities
It has free hot spring and the location is great. It is close to the shopping area in Ginza. Staff were so nice and helpful!
Stayed 4 nights in Mar 2023

10/10 Excellent

Kyle-Francois

Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and the rooms were nice and clean
Stayed 1 night in Mar 2023

10/10 Excellent

Tessa

Stayed 1 night in Mar 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room is neat and clean. In house onsen is a big plus after a tired day. It's has a subway exit right at the doorstep.
Stayed 2 nights in Mar 2023

10/10 Excellent

raul

Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will dream of returning to this hotel.
Absolutely loved this hotel- everything that is advertised is accurate. The thoughtfulness that is put into all the accommodations is very much appreciated. The location was central and convenient. I traveled with my husband and three children (17, 13, and 9 years old). The trip from Hawai’i was 10+ hrs and we had to navigate from airport to hotel which was the hardest part for us. When we got off the airport limousine we were not sure where to go and taxi’d to the hotel which was extremely close. We experienced so many wonderful things and returned to rejuvenate in our cozy rooms. The amenities are excellent- the mineral filtered water was a plus for my skin and hair and to be able to soak in the tub was absolutely a life saver. The beds were firmer than we are used to but actually allowed my sore body to rest. The personal selection of pillows was a dream as well as the variety of organic products. I wish we could have stayed longer! The service of one agent in particular was very much appreciated- I had come into an issue of tax free purchase and he patiently walked me through things, then helped me to fill out a Yamato luggage transfer form, as well as make change for laundry. Everything is so clean! Also everyday they will clean and leave new towels and bags that can be used to take your amenities and towel to the natural spring onsen- my husband and I both have tattoos and could not enjoy that but I’m so sure it would have been enjoyable. Thank you Hotel.com!
Stayed 4 nights in Feb 2023

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tokyo Marathon visit
Super location, close to everything, and staff ready to assist you. It has a communal hot tub area (we did not know this before) and breakfast was included. Room just good enough for my two children and me (bunk beds) queen and twin beds.
Stayed 2 nights in Feb 2023

8/10 Good

Peter, Orleans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Low price and clean hotel. I think the rooms are a bit too small. I realize rooms are smaller in Tokyo, but this room was a bit too small. And had not trash can to put trash. But generally, it was fine. And close to great shopping like Itoya and other legendary retailers and restaurants.
Stayed 6 nights in Feb 2023

10/10 Excellent

Mélanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small, but it was ok for us. Staff was very professional and facility is clean and well located.

10/10 Excellent

Motoyasu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022