Hotels near The Russell House

"Housekeeping did a terrible job of cleaning our room. Left an inch of dust. Didn’t wipe down the countertop in the kitchen. Didn’t leave clean towels or replenish coffee and tea. Seems minor - however when you have allergies it is a problem."

"It is very clean and good location "

"This is the second time we have stayed at this particular Hyatt Place. I requested a king size bed for 2 nights and ended up with 2 doubles. When I went to speak with the front desk, there was a long line. I waited for a bit, but she seemed to be the only person. Anyway, we decided to stay in the room. We were on the third floor and the ice machine would not stop beeping. I went to the front desk, still only 1 person and a line. I told them and they said they would take care of it and they did. I could speak with them in the morning. The next morning, the person who helped with the breakfast was wonderful, friendly, kept everyone smiling. I saw that your company could make specialty coffees and went to get one and speak about the room. Again, there was only 1 person and so many people in line. I didn't wait for the room or coffee. The ice machine was beeping again the next night. I called the front desk and someone came up to fix it. The last morning, I was able to speak with the young lady I told her what happened and she didn't say a word except if I wanted my receipt. We left Sunday May 10th. Whomever was working around 11am needs some help. More training, something. Go ahead and secret shop her. She is not good for the Hyatt name."

"Hotel was very clean and staff always present at the desk and friendly. Hotel is very convenient if using the Transit system. Directly across the street from Porter station."

"The room was very clean and the bed was quite comfortable. Inviting lobby with plenty of space to relax with a drink."

"Fabulous for the room rate - the hotel is a short walk plus 20 minute bus ride to Harvard Square, where room nights start at $200. Rooms are simple and clean, no carpets, mini fridge, desk for work. "

"Meh. This property needs some love. Worn carpets, front door on the fritz, leaky ceiling in the breakfast area, broken Nespresso machine, ice maker not working. The buffet was pretty sad - lukewarm coffee, waffles that were barely edible, and just generally not worth the price. I’ve stayed at the other AC Mariott in Somerville and it was MUCH better. Likely won’t book again. On the upside, it’s located next to a lovely walking path. "

"not too bad of a place for a one night stay! everyone was nice. it did the job for us. "

"Very clean and comfortable. "