2/10 Teruk
Marie
Mengembara bersama keluarga
20 Jul 2025
Tidak sukakan: Keadaan hartanah & kemudahan
There were many issues with this stay, starting with the booking. I reserved a two-story, vaulted-ceiling townhome based on the listing, but was placed in a single-level unit that didn’t match the photos. I contacted Vacasa, but the unit could not be changed, and canceling wasn’t a realistic option since we were already en route. We ended up in a ground-floor unit I hadn’t intended to book.
The first night, guests above us were loud until 1:30 AM, stomping around. The following night, a new group played instruments at midnight, and I had to call the police due to the ongoing noise. I was told someone would follow up, and although I did receive a call the next morning, communication and resolution afterward was poor.
As for the unit itself, there are noticeable differences between a company-managed rental and one owned by individuals. This one lacked the personal touches I’ve experienced in other stays—no coffee, tea, sugar, or hot chocolate. I also assumed there would be a dispenser with body soap, shampoo, and conditioner in the shower, but only found a very small shampoo/conditioner combo, which didn’t rinse well.
Marie
Menginap 3 malam pada Jul 2025
