Tepotzotlán Spa Hotels

"Breakfast was excellent. Excellent location"

"Good"

"I am not person who posts reviews, however How is this hotel ranked as wonderful? My room was poor cleaned including blood drops splashed on walls and a cabinet. I requested change of room since it was late night in the middle of Mexico City then I could not cancel it … we had issues in the restaurant as well with a not good tasting Burguer, answer from the chef was all meats are frozen. Not good place to be recommended."

"This hotel has excellent service. My kids got sick. They have a doctor you can call to get service. The nurse came within an hour, set up IVs and medication. The sheets were changed at 3 am. They have 24/7 cleaning service. Very grateful and pleased with all the attention. They have nurses that take your blood pressure on call since Mexico city is in high elevation. The restaurants were very good. I would certainly come back to this hotel. "

"Great hotel, good restaurants well located"

"Hotel is next to the bars and I could hear the music going until 4am every night. The shower had no hot water, the TV would constantly stop working and a small M&M bag was over $3. My room was only cleaned 1 day out of 4. I spoke to the front desk but they never rectified anything. "

"The rooms and property were clean, the staff was friendly and attentive, the amenities were great, the location is perfect, and the rates were reasonable."