Marriott Hotels & Resorts East Tennessee hotels

"This hotel is a hidden gym in my humble opinion. It would fall under the category of outdated for some, but that just added to the charm for me. I will start with my only negative critique, the parking was absolutely atrocious. It was ample, but tight. But once we got parked and made our way in we were greeted by the most delightful clerk, I only wish I could remember her name. Very friendly and she had a mini Jesus on her computer which prompted a great convo and I went to my car and provided her with one of every color. The room was clean and the bed was comfy. The ac worked great! The view was wonderful. Literally everything was within walking distance. The breakfast was standard but filling. The wonderful lady attending to breakfast was an absolute delight. All of the wonderful women working here were absolutely delightful. Real mountain charm! They made my anniversary trip special just by being friendly. I wish I could give them all 10 star ratings. In a world where customer service is falling to the wayside these charming ladies more than made up for it. They, more than anything else, set the tone for a wonderful hotel and getaway!"

"The rooms are dirty, not maintained at all. The breakfast is not good, except the coffee. Had to switch rooms because the first room was so bad. Durty and falling apart. I will never go back!"

"Clean room staff helpful breakfast very good"

"Loved the staff!"

"the computer system at the reception seems to have issues. Might need an upgrade. Proof point: On 2/3 occasions, it took the person too long to do a simple request and they seemed to get hung on the computer. "

"We love staying here & have never had any complaints. 10/10 months recommend to families, couples, business trips, etc."

"My husband and I just did a quick getaway and stayed here. The hotel and the rooms were so clean. Staff was very friendly and helpful. They have a bar and grill and the food and drinks are very good. They have a buffet breakfast every morning which my husband really enjoyed. They have a swimming pool and a lazy river and hot tub. We will definitely stay again and I would recommend to others. "

"I would highly recommend doing more research on all they have to offer. I feel we missed out on some really great things just because I didn’t fully look into it. That was of my own fault. The kids loved the pool. We have done said we will definitely be back so they can enjoy the outside one as well. We went during off season. Everyone was very inviting and friendly."

"The room was clean and just as shown in the pictures; The loft and bedroom beds were comfortable but the mattress on the sofa was thin and uncomfortable. The bathroom was clean with a nice walk-in shower. The pool and hot tub were excellent. The grounds were scenic and clean. "