2/10 Terrible
Edith
16 Mar 2023
Disliked: Staff & service
My partner is Moroccan and I am Mexican-American, we are not married. We just spent 35 days in Morocco and traveled to 9 different cities. We are aware that unmarried couples are not allowed to stay in the same room at some hotels/riads, so we made sure to always book at places we called beforehand to check with. We called this place and they said no. We were going to find a new place to stay but THEY CALLED US back and said we were welcome.
We arrived at check in time, and we were not allowed to stay in the same room. The same person my partner spoke with was there, she claimed he misunderstood when she said we were welcome. He is Moroccan, he speaks the language and there is no way he misunderstood. She wanted us to book a second room. This would’ve been fine if we chose this place under the impression that we needed two rooms and we were okay with that. This was not the case.
The receptionist proceeded to tell me that she could not give me a refund because I booked through Expedia.com but that I could go ahead and get it from them. Once I called Expedia, she DENIED the refund! Claiming it is in their policy that they can deny service to unmarried couples. We know this law, this is why we called!
These people were terrible! Tricking us into booking with them so that they could later make us get a second room or simply keep our money without providing the service.
We had to walk for 6 hrs, with our luggage, to find a new place for us to stay! Just Terrible!
Edith
Stayed 1 night in Mar 2023
