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"Everything was excellent, clean, the staff, the food. The exterior area was nice and clean too, just the rooms need a bit updating "

"Family-frie dky. Very nice staff. Very clean"

"This ‘resort’ was pretty ho hum. Nothing special. Very limited menu - and same menu for both lunch and dinner. Very disappointing Limited pool chairs. The pool deck’s side tables were all chipped and rusting. Staff were not friendly. We arrived 6:30 am (sorry - that’s just when our flight got in!!). On arrival of course there was no room available. No suggestion of “go have a coffee and breakfast on us (or at a reduced rate)”. I asked if they had a guest room available for use by guests arriving early or checking out late. No. And no suggestion of where to go to change - which we just did in the lobby washroom. We went to the restaurant and had a very light bite to eat from the buffet - each of us were charged full price of $20 pp and ate about $5 worth. We checked back every few hours to see if our room was available and every time the reception was cold. Not welcoming. I even had to pay for the 2 bottles of water I asked for. We finally got our room approx. 3 pm. When I asked if it was ocean view the woman was quite indignant - “oh no!!!! It’s city view”. Well their city view is a view of the hotel’s parking lot where service vehicles (trucks and vans) come and go. Guests arriving in the afternoon got a much more warm welcome - including complimentary rum punches. Not us!! Had we been treated as if they were happy to have us as guests my review might be better. But seriously not one person was warm or welcoming. "

"From the very first day, the bathroom was flooding every night. The water was dripping from the ceiling, and not just slightly—it was a significant and constant leak. We reported this issue multiple times, both by phone and in person at reception, but unfortunately no action was taken. What is most concerning is that only on the last day, at check-out time, someone was sent to inspect the issue, which turned out to be caused by the air conditioning. The amount of water was excessive and posed a serious safety hazard, especially for children. In fact, my son slipped due to this situation, which is completely unacceptable. Additionally, the air conditioning was making loud banging noises every 10 to 15 minutes. During the first nights it was quite alarming and made it difficult to rest. Regarding cleanliness, it was also below standard. The bed sheets were not changed, and when we returned to the room, there was still sand in the bed from the morning, indicating that cleaning was not done properly. The bathroom was also not properly cleaned. This experience gave us the impression that, because we booked through an external platform such as Hotels.com, we did not receive the same level of attention, which is very disappointing. While other aspects of the stay were acceptable, the condition of the room made our overall experience very negative. We expect this matter to be taken seriously and would appreciate a response..."

"We were pleasantly surprised by our stay, it really exceeded our expectations! The food was consistently good, both at the buffets and the restaurants, and there was plenty of variety. The staff was the highlight here. The service was always friendly and attentive. Our favorite staff member was Patricia at the Tamarindo bar. She was incredibly attentive, funny, and made our stay amazing. We loved setting up on the beach every day, where there were always available seats. There’s something for everyone to do here, whether you want a quiet stay or a more lively atmosphere, this place is for you!"

"They need a better food selection for lunch and dinner. Breakfast was average. "

"Excellent place to lay down and relax. It is quiet, mainly for honeymooners and adults. The place is clean and comfortable. Food is excellent and the staffs are very friendly. The pool-bartenders are great. I highly recommend this hotel. "

"We did not go to the spa. And that other dream resorts we had a choice of top shelf drinks without paying extra. The beach was very small, but the pools were beautiful although I like to walk along a nice long beach."

"The best of best. Altos de Chavon highly recommended to go visit. 5 stars restaurants with the best art culinary chefs "