Best Luxury Hotels in Syracuse

"The staff were very friendly at the front desk. Overall the place was an excellent choice for our stay and would definitely stay again. "

"Front desk was very friendly and accommodating. Room was clean, bathroom spacious and clean, and we enjoyed our stay. "

"It was absolutely terrible. It was advertised as a non-smoking establishment. Every room smell worse than an old bar ashtray staying in the room for more than one minute. My clothes had already smelled like it. The first room they sent me in the door didn’t even shut. I wouldn’t recommend this place. If it was the last roof available to put over somebody’s head a tent in the middle of the medium on a super busy freeway would’ve been a safe place to stay the night."

"Old and smell has not been renovated for a long time the picture do not look the same rugs were dirty. door had holes. There was ants all over the room. Hotel is not in good condition."

"The rooms run a bit hot.."

"Accessible room was not accessible. One grab bar in a tub. None near a very low toilet. Accessible rooms should be equipped with items to provide independent stay. It was just a regular old room. "

"Things we had to ask for: 1) a clean pillowcase because one looked like it had a bloodstain on it. 2) a second roll of toilet paper. 3) more shower wash. 4) coffee that wasn’t decaf at the complimentary breakfast, which they turned out to not have 5) access to our room because they only gave us keycards for one day instead of the two we had booked. All of these things have happened to me on other trips and I never bother writing bad reviews for those hotels because the staff was always fine at worst and apologetic and helpful at best. Not so, here. The staff was rude and acted like we were inconveniencing them any time we had to interact with them."

"There was hair in the tub, on a folded towel, in the sink, shower walls. Room smelled like cigarettes. But they did give me one extra hour late check out. Would I stay there again. A BIG NO"

"The two front deck ladies were super friendly, especially the night shift young lady."