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"A Hyatt package came up and I decided to book it but as a longtime Accor loyalist, I didn’t expect much. I was blown away! The room was perfect, quiet, the amenities were great, and the location was fantastic. I walked everywhere or took the train. The best part, though, was the staff. They were warm, polite, and genuinely kind. Everything I needed was met with a “no problem.” I felt heard, seen, and truly valued. Carl and Ahmoud were amazing and went out of their way to make my stay incredible. Not once was I met with annoyance or anything negative — just smiles and kindness from every staff member I encountered. They honestly made me want to be a better person — that’s how exceptional the service was. I will absolutely be back!"

"All excellent"

"Such a great hotel - super convenient location, very clean, tidy and lovely spacious rooms considering its city location. We loved being so close to the trams and train, and we could get into the centre in just 5 minutes. Staff were friendly and we enjoyed all the amenities of the room. We would definitely stay here again and recommend it to friends and family! "

"Convenient."

"Great service from very friendly staff "

"The location was excellent. The staff was very helpful. The room was clean."

"Beautifully clean room wuth all the amenities I needed including Balmsin products Rather sad that towels replaced each day despite me hanging them up Plenty of eating options within hotel and a short walk to Trams buses and Wynyard metro so easy to and from airport Excellent value "

"Was great and easy, location is great, big room, and comfortable bed "

"This hotel was in a very good location. To use the free airport shuttle from the domestic airport call the hotel ahead. This hotel is located right across the street from the international airport. This is great to catch the train to get to anywhere. Very convenient. My room faced the airport. It was really neat to see the planes land and take off. Great place. Friendly staff too "