CitizenM Hotels Swiss Midlands hotels

"We loved the hotel, staff, and our room with great windows. Breakfast is great. One thing I would have liked is more shelf space, counter space or dresser, there was very little furniture to unpack, or spaces in the bathroom for my things. "

"Awesome experience"

"Room and staff were wonderful, location was ideal Did not eat at the hotel"

"A very unexciting hotel. I was expecting more for the almost $200 price, but that's Switzerland. Fast food is over $20. T shirts $30-40. The room was tiny, hard to put away my things. The outlet had a rim around it, so I could not insert my European adapter, but the hotel loaned me one. No refrigerator or safe that I could see. So very spare, but location was great, right in Old Town and a short walk to the train station. Be warned that there are a lot of stairs to reception. Found out later if you walk a good distance around the block you can find a less challenging entrance, but with multiple bags I chose the main entrance and got help going down the stairs when I left. Serviceable but nothing more. They did have CNN. though."

"Breakfast is good but it needs variety for a 3 nights stay. Thankful for Helen the staff who helped us on how to explore the City of Zurich and gives us detailed information on how to take trains. A little disappointed of the other 2 staff (one named Addes) that was in the customer service. They are not helpful and open with customer. They answered direct questions blocking communication which makes you hesitant to ask for more. They don't even ask you if your questions are answered or you have more questions. I suggest that staff should be approachable and be friendly showing a welcoming smiles for the guest. "

"The hotel was excellent. The room was nice and the breakfast was well done The staff were outstanding in all areas. Now for the 2 down sides: 1. The hotel is very difficult to find in the Zurich airport It is also confused easily with the radisson pods which is in a different area. 2. The tub/shower enclosure is poorly designed with only a half door over the tub enclosure to keep water from getting on the floor . Never use the handheld nozzle as the water will easily leave the enclosure. Only use the downspray.😄"

"Nothing "

"Beautiful hotel. Staff were so friendly and welcoming. So glad we stayed here before our morning flight since it’s right at the airport "

"Convenient and room was very clean and more spacious than most "