2/10 Teruk
Kalin
1 Sep 2023
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I booked this hotel last moment because of a storm and change of travel plans. The bed in the bedroom was in a terrible condition. There were no clean linen for the mattress size provided . There were two smaller size cover linen provided, folded on the bed which were very old. The pillows smelled. There was no clean sheet provided for the mattress - only a mattress protector . The mattress protector was very dirty, full of sand, hair, old stains and unsanitary. The bathroom smelled terribly. The shower holder was broken and I had to hold the shower handle with my hand .
There was no internet, because the management had not paid the bill since August 26, and the internet provider stopped it. I was given an option to connect with a far away room from the lower floor, and the connection was bad, as the room was far away.
I had a terrible experience with this hotel . I want all my money back!
Expedia management: please facilitate the refund!!
Kalin
Menginap 1 malam pada Ogo 2023