"1st room was musty, cobwebs, wallpaper peeling off. Bathroom- tiles on floor were coming up and wallpaper peeling off wall. Air conditioner broken in our room. Hotel was mad that they had to move us after offering us the housekeeper's fan to borrow. Couldnt even open the windows as the screen for the windows were down on the ground outside. Room next to us had water damage outside their door drippping from ceiling, told front desk they said this isnt the first time..it happens often and as i looked around to other rooms nearby ,you could see the water damge on the walls and ceilings.. Staff- what staff??? Everyone was a volunteer who didnt know anything about the place. We had questions about billing and our inconvenience and they didnt know what to do - "they just volunteer here" . We finally get moved to a second room on the first floor, more active floor. Go in still cobwebs everywhere ..vents, sprinkler system, mold on the windws and frames ,wallpaper peeling and trim in bathroom off laying on floor..air conditioner worked but only kept the room a little cool.. had a bug on the floor...advertised and i got an email saying the outdoor pool was open and ready..nope not even filled. Hot tub and saunas were supposed to be of use. One hot tub was but it had black stuff in it and the saunas were down.. the pictures on their website are not even close to what rhe resort looks like now. The furniture in the common area is old, stained and dilapidated. This place needs an upgrae"