Hotel Dekat Stephen Mack Home

"The experience was ruined by the morning receptionist on the last day when checking out. She was rude and her attitude was not acceptable for hospitality business."

"Great hotel, right downtown so everything is walking distance, clean, updated, and comfortable"

"Our family of 3 was travelling for our son's sports team and we joined late - we were unable to stay with the team but happened to find this gem and loved it! I cannot tell you how clean everything was - room, things in the room (remotes, light switches, carpet)....The hotel seemed a little outdated and I can honestly say, it was one of the most clean hotels we've every had the pleasure of staying at! Kim at the front desk was awesome! So kind and efficient - we were on our way to our room in...

"Great overnight stop, convenient to the highway."

"There was no bottled water available to purchase or have."

"nice visit"

"The whole property was clean and well maintained and the amenities were top notch I highly recommend this hotel."

"Friendly staff"

"The room was clean but had a strong odor of cleaning chemicals. The room itself was quiet and the AC and fridge worked."

"Very nice view of the Rock River from the dining room."

"The Good: The staff at the desk were friendly and helpful. The Bad: We stayed there for three nights and the first floor smelled of marijuana every day. We stayed on the second floor and when we walked down the stairs, because there is no elevator, the smell of pot would hit you every time. If you have accessibility issues I hope they give you a first floor room becausethe stairs are steep and there is no elevator. I can live with an outdated room, but there was dirt and dust in many places...

"Poor customer service ALL AROUND! 4 different staff members could not resolve either of the issues I had!!"

"the property looked almost recently built. The staff/manager at front desk seemed rushed and annoyed about something. They need to remember when in front of customers to keep calm and discuss problems when alone. I emailed hotel 2 weeks in advance stating I was looking for longer check out time. They replied stating noon was the longest, I said great. When the day to check out came, they said they can't do that, so I rushed after a long night wedding to get out at regular check out time."

"Only thing was the room was supposed to be ready at 3 PM and it was closer to 330 otherwise everything was very nice"

"Clean and close to the expressway, plus close to many restaurants."

"It was a solid stay, I was a little nervous because of some of the reviews but had no problems. 2 nights good value, good location to sports fields. Would return in the future. Pool was good, little gaming room for adults too if that’s your thing. 4/5"