2/10
We had a problem inside the room. I reported it early in the morning. The sink had a broken pipe. I reported it to an individual by name of Gabriel. He said that he would have an addressed within an hour we left came back multiple hours later only to find our our door was unlocked. The bed had no sheets on it, and the sink is still not been fixed. I went down and talked to a very nice lady at the front desk. She offered to move us to a different room and help us move to a different room the next day our key would not work on the door so I had to go back down to the front desk. Nobody was manning it. It took him 20 minutes before I can get back into the Room overall not very satisfied with the place the areas around it and everything else was fantastic just because of a historic value of the city, but they need to do something better on customer service and customer care to have a sink break and not even clean up the room or anything else is completely uncalled for unnecessary especially when ““ they have housekeeping on site
William
Menginap 1 malam pada Jun 2025