Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Quality Inn West Springfield

2.5 star property
Hotel with free breakfast, near Olympia Ice Center

Choose dates to view prices

Quality Inn West Springfield, near Olympia Ice Center, offers a free breakfast buffet and Asian dining at Tokyo Asian Cuisine Resta. Enjoy golf, ziplining, or relax by the seasonal outdoor pool. The property features in-room WiFi, on-site shopping, and attentive staff service.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet-friendly
The current price is RM363
RM415 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 2 Queen Beds

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds

7.6 out of 10
Good
(57 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(80 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
1150 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Olympia Ice Center - 10 min walk - 0.9 km
  • Big E - 3 min drive - 2.8 km
  • MGM Springfield - 5 min drive - 7.4 km
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 7.7 km
  • Eastern States Exposition - 7 min drive - 6.7 km

Getting around

  • Springfield Union Station - 13 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 33 min drive

Restaurants

  • ‪Wood-N-Tap - ‬11 min walk
  • ‪Dunkin' - ‬4 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Olive Garden - ‬11 min walk
  • ‪Panera Bread - ‬12 min walk

About this property

Quality Inn West Springfield

Hotel near Big E
Located close to Olympia Ice Center and Holyoke Mall, Quality Inn West Springfield provides a free breakfast buffet, an adjacent golf course and a terrace. The on-site restaurant, Tokyo Asian Cuisine Resta, features Asian cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a gym.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self-parking
  • Express check-out, free newspapers and a front desk safe
  • Tour/ticket information, 3 meeting rooms and a vending machine
  • Guest reviews give top marks for the helpful staff
Room features
All 114 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Eco-friendly toiletries, showers and hairdryers
  • Flat-screen TVs with premium channels
  • Balconies or patios, fridges and microwaves

Similar properties

Lobby

Red Roof Inn PLUS+ West Springfield

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
6.8 out of 10, 1,000 reviews
The price is RM355
RM407 total
includes taxes & fees
1 Dec - 2 Dec
Red Roof Inn PLUS+ West Springfield

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Frequently asked questions

Does Quality Inn West Springfield have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Quality Inn West Springfield?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Quality Inn West Springfield on 1 Dec 2025 start from RM 363.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Quality Inn West Springfield pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 35 per pet, per stay. Service animals are exempt from fees.

How much is parking at Quality Inn West Springfield?

Self-parking is free at this property.

What time is check-in at Quality Inn West Springfield?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Quality Inn West Springfield?

Checkout is at 11 AM.

Where is Quality Inn West Springfield located?

Located in the heart of West Springfield, this golf hotel is 0.7 mi (1.2 km) from Olympia Ice Center, and within 3 mi (5 km) of Big E and Holyoke Mall. Eastern States Exposition and MassMutual Center are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 326 out of 1042 reviews
Rating 8 - Good. 247 out of 1042 reviews
Rating 6 - Okay. 209 out of 1042 reviews
Rating 4 - Poor. 131 out of 1042 reviews
Rating 2 - Terrible. 129 out of 1042 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient nice cozy hotel with breakfast included and spacious rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2025

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and bed was comfortable
Stayed 2 nights in Oct 2025

8/10 Good

Luis

Everything was okay I think just slightly overpriced
Stayed 1 night in Nov 2025

6/10 Okay

Michael

Disliked: Amenities, property conditions & facilities
Proximity to retail restaurants
Stayed 1 night in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility next to the interstate. Reasonable rates, solid amenities. Easy accessibility to downtown Springfield.
Stayed 1 night in Sep 2025

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a little cold and had clearly sat prior to the opening of breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Clean beds, great AC in room, good breakfast, pool was perfect.
Stayed 3 nights in Jun 2025

6/10 Okay

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Close to the freeway and very noisey. Insulation is poor.
Stayed 1 night in Oct 2025

6/10 Okay

kena

It was good for the price
Stayed 2 nights in Aug 2025

2/10 Terrible

sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay. As soon as we drove into the parking lot i was worried about our safety safety.
Stayed 2 nights in Sep 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Jul 2025

6/10 Okay

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was great, the pool was so clean, the room was so clean, the breakfast was great also. The only thing that I have to complain about is my car got stolen the first night we stayed in the parking lot.
Stayed 2 nights in Aug 2025

8/10 Good

Marta

Liked: Cleanliness, staff & service
Everything is fine
Stayed 2 nights in Aug 2025

4/10 Poor

Daniel Molev

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was ok for one night but felt dirty and sketchy.
Stayed 1 night in Aug 2025

6/10 Okay

Keith

Liked: Cleanliness, staff & service
The price was okay. Very noisy. The sink was clogged. The place is old and out of date
Stayed 1 night in Sep 2025

10/10 Excellent

Maurice

Liked: Cleanliness
I like everything cleanness, pool,staff especially very professional, cleanness of room,plus quiet ,ac runs great
Stayed 2 nights in Jun 2025

8/10 Good

Moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great staff. When checking out I realized I left my iPad in the room. Hours later I called and they found it! They held it for me until I picked it up. I was so relieved! Thanks!
Stayed 1 night in Aug 2025

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 2 nights in Jun 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, the staff are efficient and friendly and the hotel was easy to find with lots of parking.
Stayed 1 night in Mar 2025

4/10 Poor

xavier

Liked: Cleanliness, staff & service, amenities
The room was very nice TV was very nice shower was very nice the balcony however had not been cleaned or taken care of so there was a lot of eight legged friends a whole lot so I didn't get to use my balcony
Stayed 2 nights in Sep 2025

6/10 Okay

Dessiree Del Carmen

Disliked: Amenities, property conditions & facilities
The area wasn’t so great but there were good places to eat around the hotel as well as shops. The hotel is outdated and they did try to keep in clean and got it to be a non smoking hotel the smell of weed was very strong
Stayed 6 nights in Jun 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
My, stay at quality Inn in Springfield was very good very clean hospitality was great and breakfast. I will be going back and using quality in wherever I go thank you.
Stayed 2 nights in May 2025

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not positive why this hotel is even still running. It’s extremely old, and outdated - and it shows in every crack, peeled up carpet and nasty-ness. The tv/cable cut in and out all evening, the first floor was apparently an immigrant or homeless station?! When we tried to find the breakfast area (which is gross/cold/outdated and looks like a jail yard) we found ourselves down a hallway. When we got to the end there was guy looking at camera screens. Every room had bunk beds and rules posted. It’s either for homeless, or immigrants. No signs anywhere saying don’t go down this hall. No apparent need to tell guests who are paying to stay. The pool was closed. The walls are paper thin - could hear the guy next door hacking up his lungs ALL NIGHT. Everything was just gross. Do not stay here. I would personally like a refund.
Stayed 1 night in Oct 2025