I booked my stay at this hotel over two months in advance, expecting a safe and professional experience. Unfortunately, that’s far from what I received. During my stay, my room key was mistakenly given to another guest, who entered my room while I was inside. This was incredibly alarming and felt like a major security breach.
Even worse, the same group later returned and harassed us in that original room before we were finally relocated. While the staff apologized and moved us after the harassment, there was no follow-up to ensure our safety or well-being, and no compensation was offered.
When I inquired about compensation, I was met with attitude and told I could just check out if I wanted—which felt dismissive and unprofessional. I was also told the new room we were moved to was more expensive, but no proof or rate breakdown was given. I later checked both the hotel’s own website and Expedia, where I booked the stay, and found that both rooms were listed at the same rate—meaning I was misled.
There was no manager on duty at the time of these incidents, and no manager followed up afterwards. Additionally, none of the hotel staff I interacted with wore name tags, which made it impossible to know who I had spoken to. This lack of accountability made an already stressful situation feel even worse.
Despite all of this, the hotel has refused to issue any form of compensation, simply stating the stay was nonrefundable.
