Hotel Mesra Haiwan Kesayangan di Sorrento

"There was mould in multiple places on the bathroom ceiling. The bathroom did not have a fan, only an old window that was difficult to reach high up. There were no electrical outlets in the bedroom area. Only an old power bar screwed to the wall. The two USB ports in the power bar did not work. Someone had started to patch drywall and tape in places but it hadn’t been sanded/painted. There was no way to control the heat, the curtains didn’t shut all the way, but most of all the walls were paper...

"Property is out of the way. Clean, comfortable room that met my needs. "

"What makes this property special are Elsa and Brian who made a personal effort to provide good service. From helping with the door key, to carrying luggage and providing room service for dinner they went the extra mile and it makes a difference. The room and bathroom were very clean. Good value for money. The property is not fancy but I’m very glad we chose it as it was a positive rather than neutral experience on our journey."

"Great breakfast. Great staffs. Nice room, spacious."

"Loved the pool and hot tub! Excellent temps!"

"Unfortunately the room was dirty. Sheets and bedding had stains on them and the bathroom walls were dirt. Two of the windows when you open them would fall right out "

"It was a mixed experience. When we arrived it was clearly understaffed as one lady at the desk was managing all of us, including a youth hockey team and a fairly rude customer. However, despite that, she handled it like a champ! I was very impressed with her service. We also ended up being checked into a room that had not been cleaned (housekeeping neglect, which I gathered may be a common occurrence). But, when I brought this up with the lady up front she was very apologetic and moved us into...

"Didn't have breakfast. There was plenty of safe parking. "