We arrived around 4:30pm and took 3 pieces of government ID to check in, we had to manually input all of the information to a virtual check-in. No corresponding Room name with the room number, so had to try every door, door key never worked on any door.
- Never informed about Virtual Check-in
- No info on paperwork at front desk re: Room names corresponding to Room #.
- Tried calling via What's Ap, call was declined, booking agent ignored our call. Finally sent an IT guy to re-set card key.
- No access to our room for over an hour waiting for IT guy to show up to re-set system to get into our room.
- Room was OK, no window in main area, dark overall
- A/C did NOT work properly for 2 days, would blow hot air, shut off at night, had a terribly hot sleeps.
- AC and lights turned off while in the room at random and multiple times.
- AC shut off after 2nd night, very poor customer service from booking agent, "Anna".
- AC continued to shut off every time we left the room
- Came back to a hot stuffy room everyday!
- We had to re-set AC every time!
- Breakfast & cleaning was exceptional
- No fridge in the room
- Ideal location
- "jimmy marks" in door frame from someone who had the same issue with access to the room as shown in 2 attached picture
- Asked for reasonable discount, but was completely ignored by booking agent "Anna"
- "It's not bad luck it's bad management" and this place is in for a rude awakening operating the way it is.
