Cari Vila di Shallowater

"You get what you pay for. We were grateful to find a hotel during a major game weekend while visiting our Texas Tech freshman, but at $300+ a night, we expected much more. The front desk staff was cordial and apologetic, and I did feel safe during our stay. Unfortunately, the accommodations fell short. Our sofa bed was missing its mattress and bedding. When I tried calling the front desk, the room phone didn’t work because it was missing its cord! I called from my cell and was offered a...

"Thanks"

"The room was clean overall, and the air conditioning worked very well, which was definitely a plus. However, the room had a stale smell and there were numerous flies inside the room. Breakfast consisted of prepackaged muffins, which was disappointing. There was no hairdryer provided, and for a room booked for four people, having only two towels and two washcloths was insufficient. The bathroom layout was particularly inconvenient. The bathroom door hits the toilet when opened, making it...

"Overall, the stay was alright. The room had a smell. The shower had poor water pressure. I think the shower head needs to be cleaned to remove clogged head. Bed was nice and slept well."

"Overall our stay was good. The only problem was our restroom pocket door was hard to open and close. Other than that it was nice."

"Television was stuck on 1 channel and when asked to have someone come look at it, the front desk said they had 6 other rooms with no working television. Hotel could have walls and furniture touched up with paint/stain to make it appear taken care of. Blinking ceiling light on floor near hallway that nobody fixed and ice machines were out of order on at least 2 floors."

"Staff always available and knowledgeable. Great Pool and exercise room and all the equipment worked. Location is convenient to shopping and airports."

"Would not stay here. Building seems to have various maintenance issues. Our first room half the outlets and lights didn’t work, were switched to a new room with same problems and the bathroom door would not stay shut. They collected $200 at check in for incidentals, which takes 3-5 days to refund if not used. The cherry on top was the rude manager (Michelle) who responded to my complaints about the hotel with “you should’ve booked on the Marriott app”. She offered no apologies, no refund and...

"Clean and comfy"

"⭐️ 1 Star — Very Disappointed I would NOT recommend staying at this hotel, especially if you expect basic things like hot water and a clean room. During my stay, the shower had absolutely no hot water, which was extremely frustrating and unacceptable. On top of that, the room did not feel clean. It honestly seemed like they just did the bare minimum to turn the room over rather than actually cleaning it properly. Because of these issues, I ended up having to check out early. Before leaving, I...

"The hotel was excellent. It was clean and comfortable. We rented two rooms and they both were nice I highly recommend it."