2/10 Terrible
Augustus
30 May 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Air conditioning in rooms is DISABLED from 22:00 until 10:00. It is not broken. It is disabled on purpose. I paid for one of the better rooms with lake view. Yet the temperature at night was 24.4° C. I was unable to sleep entire night. I complained bitterly about it and praci begged them to turn it on. The most they did was give me a fan and offer me a room that was 24.3°C. The list of amenties did not indicate this. They did not tell me during check in. The person in charge did not give me the name of manager so I could formally complain. I am quite unhappy that I was lied to during the purchase. Had I known I would have selected another hotel and been able to sleep. I had to ride my bike 70 miles on basically 2 hours of sleep...quite dangerous. The front desk guy smiled said "Sorry about the misunderstanding" as if it was my fault. I corrected him by saying "it is a lie, not a misunderstanding"...to which he reluctantly admitted. Look at all my other reviews of hotels in South Korea...all 5 star, zero complaints. This was by far the worst hotel I stayed at in South Korea.
Augustus
Stayed 1 night in May 2024