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Ulasan tentang The Ritz-Carlton Sanya, Yalong Bay

5 out of 5
The Ritz-Carlton Sanya, Yalong Bay
Yalong Bay Sanya Hainan, Sanya, Hainan

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 65 daripada 110 ulasan" "
Penilaian 8 - Baik. 27 daripada 110 ulasan" "
Penilaian 6 - Boleh diterima. 11 daripada 110 ulasan" "
Penilaian 4 - Lemah. 5 daripada 110 ulasan" "
Penilaian 2 - Teruk. 2 daripada 110 ulasan" "

9.0/10

Kebersihan

8.8/10

Kakitangan & perkhidmatan

8.2/10

Kemudahan

8.8/10

Keadaan hartanah & kemudahan

7.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Wei

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 6 malam pada Jan 2024
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

6/10 Boleh diterima

Malmgren

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
It’s fine, but not good
Very long check in time, overall understaffed hotel during holiday season
Menginap 3 malam pada Nov 2023
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 Cemerlang

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Love it
Very nice hotel
Menginap 1 malam pada Apr 2021
Respons daripada Emma pada 14 Apr 2021
Dear valued guest, thanks for choosing the Ritz Carlton Sanya and sharing your experience，We will continue to maintain high standards of service for every gentleman and lady at the Ritz-Carlton. We are looking forward to seeing you at Ritz Carlton Sanya and providing the best service for you. Best regards! Sales & Marketing-Emma

10/10 Cemerlang

Maribel

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Menginap 6 malam pada Dis 2020
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 Cemerlang

Daniel, Shanghai

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Menginap 6 malam pada Jul 2020
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

2/10 Teruk

JIE

Mengembara bersama keluarga, Mengembara bersama kumpulan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
worst hotel
This is the worst hotel I have ever stayed in
Menginap 1 malam pada Jul 2020
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay. Wish you a happy life and let us always be in your heart.

4/10 Lemah

Grainne, Foshan

Mengembara bersama pasangan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Menginap 10 malam pada Jul 2020
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 Cemerlang

Expedia

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2020
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2020
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Menginap 4 malam pada Dis 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
Menginap 3 malam pada Dis 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We were not happy with the balcony with a wall which was blocking the beautiful view.
Menginap 3 malam pada Nov 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

4/10 Lemah

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
Menginap 4 malam pada Nov 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 Cemerlang

Pengembara yang disahkan

Menginap 1 malam pada Okt 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 Cemerlang

jie

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2019

8/10 Baik

Janette Yin

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Menginap 4 malam pada Jul 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kebersihan, keadaan hartanah & kemudahan
This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
Menginap 3 malam pada Jun 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Overall good, service met expectation, value over money
Menginap 3 malam pada Jun 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 Cemerlang

Roberta

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Wonderful Ritz
Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Menginap 3 malam pada Jun 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jun 2019
Respons daripada Rex pada 29 Apr 2024
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 Cemerlang

JONG MYUNG

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Mei 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Air conditioner is not cool in many rooms. Need to be improved! Nice view, comfort and relax!
Menginap 2 malam pada Mei 2019

10/10 Cemerlang

Philippe

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
RAS doc
Exceptionnel Rien à dire
Menginap 3 malam pada Apr 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Sanctuary in Sanya
The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
Menginap 4 malam pada Apr 2019

6/10 Boleh diterima

Tracy

Sukakan: Kebersihan, kakitangan & perkhidmatan
一般般，有點舊，二千多一晚不是很值
Menginap 2 malam pada Apr 2019

10/10 Cemerlang

sui him

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Apr 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Mac 2019

6/10 Boleh diterima

Pengembara yang disahkan

Menginap 3 malam pada Mac 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2019

4/10 Lemah

Pengembara yang disahkan

Sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
not romantic service
The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in
Menginap 1 malam pada Jan 2019

6/10 Boleh diterima

Tong

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Jan 2019
Respons daripada Anny pada 18 Feb 2019
Thank you for staying with us!

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2018
Respons daripada Anny pada 12 Dis 2018
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your feedback. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 Cemerlang

Pengembara yang disahkan

Menginap 2 malam pada Nov 2018
Respons daripada Anny pada 27 Nov 2018
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Best regards,

10/10 Cemerlang

briendle

Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.
Menginap 1 malam pada Nov 2018
Respons daripada Anny pada 27 Nov 2018
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Best regards,

10/10 Cemerlang

Michael, Hong Kong

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Fantastic hotel and staff. Couldn’t have asked for more. Perfect if you’re after a resort holiday.
Menginap 2 malam pada Nov 2018
Respons daripada Anny pada 6 Nov 2018
Dear Guest， Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Anticipating guests’ needs, providing genuine care and creating a memorable experience to our guests are always our mission. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

8/10 Baik

TONG

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
房间隔音很差
酒店服务很好，地理位置也很好，但是自有沙滩太小。定的海景房，看海感受很一般。新翻新的房间虽然装修还不错，但是隔音太差，隔壁小孩打闹的声音十分清晰刺耳。酒店自助餐一开始觉得不划算，但后来去了海棠湾几家酒店自助餐之后，觉得丽思卡尔顿的自助餐是三亚酒店综合最好的。
Menginap 2 malam pada Sep 2018
Respons daripada Anny pada 6 Nov 2018
尊敬的客人， 非常感谢您留下的宝贵评论，对与您入住期间遇到的不愉快的事情深感抱歉，同时对于您对新 房间以及自助餐的认可表示感谢。 我们的最高使命是令丽思卡尔顿成为一个让宾客获得真诚关怀和舒适款待的地方。我谨代表酒店全体绅士淑女真诚期待您的再次回来，让我们有机会为您再次提供完美的入住体验！

10/10 Cemerlang

Yifan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
酒店设施不错 干净 并且不陈旧 亮点是早餐自助 太丰富了
Menginap 3 malam pada Sep 2018
Respons daripada Anny pada 26 Okt 2018
尊敬的宾客：非常感谢您花费宝贵的时间留下点评。我们十分高兴看到您以及您在金茂三亚亚龙湾丽思卡尔顿酒店度过了一个美好的假期，我们的最高使命是令丽思卡尔顿成为一个让宾客获得真诚关怀和舒适款待的地方。我谨代表酒店全体绅士淑女真诚期待您的再次回来，让我们有机会为您再次提供完美的入住体验！

10/10 Cemerlang

Pierre

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great Stay in Sanya iconic property
we had a great stay at Ritz Carlton Sanya, the hotel is not brand new but has its charm, the staff is very helpful, pools and public areas are great, restaurants nice too.
Menginap 2 malam pada Sep 2018
Respons daripada Anny pada 19 Okt 2018
Dear Guest， Thank you for sharing your comment with us. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 Cemerlang

Footy, Australia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Am amazing resort !
We loved our stay here - it’s the second time. From the location on the sea to the staff and food everything is fantastic. The rooms on one side of the hotel have been renovated and are better than the other. The staff here are very helpful and leave nothing to be desired. The food in the restaurants is really good - especially Pearl, serving Chinese food. There are shops and an ice cream kiosk. The beach is wonderful with life guards at both the pool and beach. It’s the best kept secret. Go there you’ll love it.
Menginap 3 malam pada Ogo 2018
Respons daripada Anny H pada 29 Ogo 2018
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time post comments with us. The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Best regards,

10/10 Cemerlang

Luis Guerra

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great place to relax and enjoy a family vacation
We loved it. The place is gorgeous, the restaurants are top notch. The staff is, as you’d expect at a RItz-Carlton, readily available and anticipating your needs to the best of their abilities. The Ritz Kidz area for children is well sized and full of fun for the little ones. Overall we loved it. The one thing when considering location is their beach access is not the best among hotels, a bit steep and removed from the beach sitting arrangements, but we still enjoyed it.
Menginap 3 malam pada Ogo 2018
Respons daripada Anny pada 19 Feb 2019
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time post comments with us. The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon.

10/10 Cemerlang

MIN

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
一如既往的好
十年后故地重游，还是一样的服务一样的风景，希望下次再来
Menginap 1 malam pada Ogo 2018
Respons daripada Anny pada 24 Ogo 2018
尊敬的宾客，您好！非常感谢您选择金茂三亚亚龙湾丽思卡尔顿酒店，并在百忙之中抽空在此分享您的入住体验。十分高兴得知您很满意此次入住，为每位客人提供最真诚的关怀是我们的最高使命。我谨代表酒店的全体绅士淑女期待您的下次光临，并继续为我们提供宝贵的意见与建议！

8/10 Baik

Tung Nei

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Ogo 2018
Respons daripada Anny pada 15 Ogo 2018
Dear Guest, Thank you for choosing the Ritz-Carlton,Sanya. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 Cemerlang

Blanche, Hong Kong

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent service at Ritz Carlton
Hotel staff were very professional and responsive. They showed great care and concern when my son fell sick on one day. The waitress (Mona) at Sofia restaurant offered us her incredible service over dinner that evening in particular. The room (garden view) is very spacious and clean with great facilities to add cosines and comfort.
Menginap 3 malam pada Jul 2018
Respons daripada Anny pada 8 Ogo 2018
Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback and comments with us. I have already shared with my team about the comments you shared, and recognized Mona in our hotel. The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Wish you have a nice day.

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
别墅内家具和卫浴设备比较陈旧，有厨房但没有餐具和锅。fresh8的海鲜火锅晚餐食物种类不够丰富。别墅内家具和卫浴设备比较陈旧，有厨房但没有餐具和锅。fresh8的海鲜火锅晚餐食物种类不够丰富。
Menginap 4 malam pada Jul 2018
Respons daripada Anny Hu pada 3 Ogo 2018
尊敬的宾客：您好，请接受来自金茂三亚亚龙湾丽思卡尔顿酒店最诚挚的问候！非常感谢您入住本酒店，也非常感谢您在百忙之中抽空留下点评。我很遗憾地得知在您近期入住酒店时我们未能给您提供一次完美的体验。我谨代表酒店管理层以及丽思卡尔顿所有绅士淑女向您表示诚挚的歉意，我们会针对您提到的问题而做出相应的整改，正是您与我们分享的宝贵意见，使我们的服务质量能够得到严格的监督和不断的提高。我们真诚欢迎您的再次光临，期待与您与金茂三亚亚龙湾丽思卡尔顿酒店的再一次相见。

10/10 Cemerlang

Rau, Sydney, Australia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
A Cut Above the Rest
My partner and I stayed here for two 6 nights in a Garden Room Villa. Both the exterior and interior of the hotel harks back to traditional elements of Chinese architecture (think timber, symmetrical layouts, upturned roofs, etc.) and it is seen throughout the entire resort, including the Garden Villa. Tucked away from the rest of the resort in a secluded cul-de-sac, the Garden Villa is incredibly private, and set against (as the name would suggest) lush green gardens and forestry. Make sure you take it all in as you walk, or more preferably; use the complimentary golf cart service available to Villa guests only. The Villa itself was extremely spacious, including a generously sized walk-in wardrobe, an unbelievably grand and sumptuous bathroom with all the luxurious trimmings, and a bedroom only fit for a king and queen (and this includes the lavish bed and linen). The Villa then opens up to a large deck, showcasing the outdoor pool, pergola set above a seating area, and of course, the garden with hibiscus and an array of fauna growing. The outdoor area sets the perfect scene for a days (rain or shine) swimming, reading, and a glass or two of champagne as you let any sense of worry completely melt away. As I mentioned above, the service at the Ritz Carlton is truly next to nothing. Staff taking the ‘extra’ step is completely the norm, and ‘going over and beyond’ seems to be standard here, and this level of service was echoed throughout our entire stay. This was exemp
Menginap 6 malam pada Jul 2018
Respons daripada Anny pada 2 Ogo 2018
Thank you for staying with us. We appreciate your feedback! Anticipating guests’ needs, providing genuine care and creating a memorable experience to our guests are always our mission. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 Cemerlang

Lee, Hong Kong

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Wonderful hotel if you just like to relax only
This hotel has the beach next to it and you can walk along it and whilst we were there it as really empty. We stayed two nights and it was great for us just to swim and relax since there is not much to do nearby. We were there for our 15th wedding anniversary and the staff made us very welcome on the first day e.g. wine, chocolates, bouquet of flower, BBQ table away from the main seating; all in all a wonderful hotel with excellent staff all round. We would happily return one day with friends!
Menginap 2 malam pada Jun 2018
Respons daripada Hoss pada 18 Jul 2018
Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time post comments with us. A big congratulations on your 15th wedding anniversary, we are look forward to welcoming you back to our hotel soon. See you soon and my warmest wishes, Hoss Vetry Multi Property Vice President & General Manager

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Apr 2018
Respons daripada Anny Hu pada 31 Mei 2018
Dear Guest, Thank you for your comment on our hotel.

10/10 Cemerlang

Catherine , Paris

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Superbe hôtel
Nous avions réservé une villa avec piscine privative. Cette villa est exceptionnelle , lit très confortable, corbeille de fruits à notre arrivée , des bouteilles d’eau en grande quantité tous les jours. Le personnel de l’hôtel très serviable et aimable. Des jardins splendides. Séjour fantastique dans cet hôtel. Petit déjeuner excellent. Le seul bémol est le prix des restaurants qui est trop élevé.
Menginap 3 malam pada Apr 2018
Respons daripada Anny Hu pada 2 Mei 2018
Dear Guest, Your evaluation will be our driving force. Anticipating guests’ needs, providing genuine care and creating a memorable experience to our guests are always our mission. Hope you will back to our hotel again. Best regards

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Wonderful service!
It was a wonderful stay! The staff was bery friendly and helpful. We received delicious fresh fruits after check-in! The spa was clean and rejuvenating. Excellent service and will return again!
Respons daripada Anny pada 20 Apr 2018
Dear guest, Warmest greeting from The Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback with us, and it will motivate our ladies and gentlemen. We look forward to seeing you again.

10/10 Cemerlang

gal, israel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great hotel.
We loved our stay with this hotel. The view was amazing. The hotel also upgrade our room for free! Very recommended. The 118th floor pool is amazing!
Menginap 2 malam pada Apr 2018
Respons daripada Anny pada 17 Apr 2018
Dear Guest, Thank you for your valuable time sharing your constructive feedback and comments with us. Provide a warm, relax yet refined environments to our guests are always our mission.