Hotel Spa di Sanya

"There was issue with aircon in our room, but our butler Robert assisted us and resolved the issue promptly. The hotel is very close to the aqua park and aquarium, very good location "

"El restaurante "Cocina JW" estuvo cerrado para cenar durante toda la estancia y no hubo aviso previo. La alberca tiene bloqueos alrededor y no hay libre acceso aún dentro del horario permisible para nadar. El playground tiene partes canceladas o bloqueadas y los niños no las pueden usar. El horario de la limpieza es inconsistente y no se puede establecer una rutina de cuándo puedes volver a la habitación. La encargada de la tienda de golosinas y souvenirs es muy arrogante. El buffet del desayuno...

"What a wonderful hotel! Very comfortable, cozy, and quiet, with a beautiful garden and pools! Excellent on-site restaurants. Friendly staff. We felt incredibly comfortable the whole time! It may not be the newest hotel, but we've been to neighboring giant hotels, and in terms of comfort and luxurious, relaxed living, we know Sofitel is the best! The children's entertainment area is simply amazing! Thank you for a wonderful stay!"

"Location of hotel is incredible. The lawn and swimming pools are well maintained, though rooms are a bit old. Everything is super clean and staff is very friendly. Breakfast could be a bit better. Overall our family enjoyed the stay. "

"Beautiful property overlooking the bay with direct access to the ocean boardwalk. Large shopping mall is about a 20min walk and accessible via the boardwalk. Many local restaurants nearby. The rooms are slightly scuffed since they are older, but overall the room is lovely. Clean room, wonderful waterfall shower, comfy beds, robes, slippers, flip flops, hair drier, flat iron, many toiletries, water bottles, tea, coffee, quiet Breakfast buffet is massive and goes until 1pm. We didnt eat lunch...