2/10 Teruk
Robin
10 Jun 2025
The male receptionist was unbelievably unhelpful and rude
I had been robbed on my way to Ibiza and lost my passport credit cards phone and money in Majorca on June 4 2025. I had booked to stay at the Hotel Moon dream Atlantic in Ibiza and had managed to get a temporary passport from the British Consulate in Ibiza that day. So I had ID However the receptionist and his female manager refused to register me as i had no credit or debit card with me. I asked to ring my bank to transfer monies but they said that I couldn't use the hotel phone as I was not a guest. I then telephoned my ex-wife by borrowing a phone from a hotel guest from Amsterdam, and my ex- agreed to guarantee payment using her debit card; but the hotel refused that option also, telling her to book my room online which she couldn't do as the guest from Amsterdam wanted his phone back. The reception staff then claimed that no rooms were available which I assumed was a lie. I then asked them to call me a taxi so that i could go to a more cooperative hotel, but they refused. I said that I wouldn't leave unless they called me a taxi. Instead they called the local police who beat me up and left me on the sidewalk with my suitcase rucksack and a dead leg
What do I think of your hotel?
I think it is an utter disgrace. I think your manager and male receptionist should be dismissed for discrimination. The policeman who beat me up (I am a 77 year old retired doctor) is being prosecuted.
Robin
Menginap 2 malam pada Jun 2025