The location is great, awesome beach views and short walk to the beach. However, we had a family emergency that prevented us from staying the first of 2 nights. I understood it to be non refundable for the first night, but when we asked for a late check out (2 or 3pm) it took 3 different phone calls with no empathy and lots of pushback. The resort was not sold out and making a small exception for a family that had to take a 3 month old infant to an emergency room earlier in the week seems like the right thing to do. Ultimately, a checkout at 2 was allowed, but housekeeping came to the door every 45 mins starting before to 9am the day of checkout to try to clean. Property was great and would have loved to make this our usual spot when we visit, but not after that guest service experience.
