San Juan Beach Resorts from RM423

"Yes"

"It was a nice stay. Pool restaurant and bar staff were great. Rooms are very clean. Coffee shop could have more option for non dairy items. They only had milk. The lounge chairs for the beach were terrible. Old, dirty, ripped and definitely time for an upgrade. Also, a leak from balcony above happened and woke up to a big puddle on our balcony. All in all it was nice but I wouldn’t say memorable. "

"The property is beautiful, in a great location, and most of the staff were very polite and welcoming. Unfortunately, the room was a major disappointment. We booked an ocean-view suite and paid about $2,000 extra for the upgrade, which nearly doubled the cost of our stay. We chose the suite because we were traveling with a toddler and hoped to still enjoy some time as a couple in the evenings, including relaxing and watching TV before bed. While the room did face the ocean, its condition did not match the price or expectations. The carpet looked very old and dirty, with sections coming apart. There was visible rust in multiple areas, which may be somewhat understandable for a waterfront property, but the peeling, scratched, and deteriorating furniture made the room feel neglected. Under the bathroom sinks, the exposed plumbing was extremely dirty and very noticeable. The TVs were outdated and extremely restrictive. Although the system claimed apps could be installed and inputs could be changed, neither worked. We tried both TVs and even attempted to connect a laptop, but nothing was allowed, so the relaxing evenings we planned didn’t happen. This was our first family vacation, something we had saved for a long time, and the room simply wasn’t worth the upgrade. On a positive note, the food was delicious and the bartenders made great, strong drinks."

"The staff was great. The near constant smell of Marijuana and noise made this stay un-enjoyable."

"Hospitality was nonexistent beyond the check in at the front desk. The kitchen and bar staff were rude and disrespectful when we ordered appetizers and drinks after our day out at the beach. There was construction the entire duration of our trip which made finding rides a bit challenging. I had to overhear several fights that happened in my hallway. As a single female traveler, I prioritize my safety and do not mind paying extra for a resort type of stay, this was not it. I had a nice vacation, but will not be staying here. I would not recommend, especially if you’re looking for a resort or traveling on your own."

"I was quite surprised with the hotel and it certainly exceeded our expectations. I’ve stayed at a few Holiday Inn Expresses before, but this was by far the best."

"Whether the requirements of a 5 star hotel differ in the Americas compared to Europe/Middle East etc, I'm not sure, but this is not a 5 star hotel where you will receive 5 star service. We were unable to dine at one of the hotel's restaurants as they only had one high chair, and said they were unable to source another one. Asked if we could reserve for the next evening to ensure a high chair was available, we were told it was not possible as they couldn't guarentee their one high chair would be available (rather than ensure one was available). Put a request in that the room be made up by 2pm to ensure my kids could return from their day out to have a nap. This request was not actioned, with typical times to make the room up around 3pm each day (quite late I feel). Breakfast was adequate- tipping is required even if breakfast is included in the rate, but that is a culture issue so can't complain about that. Room was not ready at 4pm and I was told to provide my mobile number and I would be called when ready. No offer of what to do in the meantime or indication of when the room would be ready. Only when I pushed back did was the room suddenly available. Staff are mixed - some very genuine and helpful "

"It was a beautiful hotel. Staff is friendly and helpful. Food was expensive, but convenient. "

"Lovely suite. Nice location "