Cat & Dog Friendly Hotels in San Juan

"Hospitality was nonexistent beyond the check in at the front desk. The kitchen and bar staff were rude and disrespectful when we ordered appetizers and drinks after our day out at the beach. There was construction the entire duration of our trip which made finding rides a bit challenging. I had to overhear several fights that happened in my hallway. As a single female traveler, I prioritize my safety and do not mind paying extra for a resort type of stay, this was not it. I had a nice vacation, but will not be staying here. I would not recommend, especially if you’re looking for a resort or traveling on your own."

"Whether the requirements of a 5 star hotel differ in the Americas compared to Europe/Middle East etc, I'm not sure, but this is not a 5 star hotel where you will receive 5 star service. We were unable to dine at one of the hotel's restaurants as they only had one high chair, and said they were unable to source another one. Asked if we could reserve for the next evening to ensure a high chair was available, we were told it was not possible as they couldn't guarentee their one high chair would be available (rather than ensure one was available). Put a request in that the room be made up by 2pm to ensure my kids could return from their day out to have a nap. This request was not actioned, with typical times to make the room up around 3pm each day (quite late I feel). Breakfast was adequate- tipping is required even if breakfast is included in the rate, but that is a culture issue so can't complain about that. Room was not ready at 4pm and I was told to provide my mobile number and I would be called when ready. No offer of what to do in the meantime or indication of when the room would be ready. Only when I pushed back did was the room suddenly available. Staff are mixed - some very genuine and helpful "

"Lovely suite. Nice location "

"Breakfast menu was my favorite great hotel, although i believe this hotel does a lot of conferences which im not To into that, makes you feel like you have to be on your best look etc. also not sure if this is every room but the shower curtain was so small and short all the water was getting out i did not like that at all. So my nephew fell asleep with a lot of sand in his hair and we forgot to dust off the bed the next morning, but so did house keeping because they made the bed but left all the sand that wasn’t cool.also the pool area can use more chairs! But overall the hotel is great the stay was great. "

"very clean, great location, awesome pool"