It was a bitter sweet experience, I loved the location and the convenience! We were out of water for two days a huge inconvenience when you travel with an epileptic kid, and I do understand it happened in all San Juan and Carolina area, but I also think a hotel should have an emergency plan, we were given 6 smalls bottles of water to deal with the issue the first day, we did not take a shower for two days and had to spend my 2 days out of 3 days vacation with my hair full of sand and ocean water, it was very uncomfortable the second day they did not ask or offer any water we had to survive and find our ways, what I though it was a 3 days escape to paradise it ended up being very uncomfortable and unfortunate, once again I understand things happen but hotels should be ready for any kind of emergency, because I still was charged a full amount for everyday even though I did not enjoy all the amenities and benefits due to my status