Executive Room, 1 Katil Raja (King), Jetted Tub (Deluxe room, 1 King Bed, Jetted tub) | Langsir/tirai gelap terus, kalis bunyi, seterika/papan seterika
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Ulasan tentang Laguna Inn & Suites

2 out of 5
Laguna Inn & Suites
28742 Camino Capistrano, San Juan Capistrano, CA

Ulasan

7.2

Baik

Penilaian 10 - Cemerlang. 62 daripada 184 ulasan" "
Penilaian 8 - Baik. 41 daripada 184 ulasan" "
Penilaian 6 - Boleh diterima. 40 daripada 184 ulasan" "
Penilaian 4 - Lemah. 19 daripada 184 ulasan" "
Penilaian 2 - Teruk. 22 daripada 184 ulasan" "

7.4/10

Kebersihan

8.0/10

Kakitangan & perkhidmatan

6.8/10

Kemudahan

6.6/10

Keadaan hartanah & kemudahan

7.2/10

Mesra alam

Ulasan

10/10 Cemerlang

John

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great for one night. Which is all we needed. Thx
Menginap 1 malam pada Mei 2024
Respons daripada Manager pada 22 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Rheta

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The room was clean, had everything I needed, was comfortable. It was perfect.
Menginap 4 malam pada Mei 2024
Respons daripada Manager pada 20 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Justin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Rapid check in, friendly service, easier than I expected.
Menginap 1 malam pada Mei 2024
Respons daripada Manager pada 17 Mei 2024
Thank you so much Justin.

6/10 Boleh diterima

Marc

Sukakan: Kebersihan
Tidak sukakan: Kemudahan
The property is super basic…no in room coffee, really zero amenities… the good part was a great little Mexican/burger/breakfast place next door, and am/pm for morning coffee… great water pressure in the shower! So, overall not bad
Menginap 2 malam pada Mei 2024
Respons daripada Manager pada 6 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

measley

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Good hotel nothing special close to the freeway easy accessible to the areas that I wanted to go to nothing fancy just a hotel somewhere to sleep. Nice bed warm shower, clean pretty quiet not too bad price.
Menginap 2 malam pada Mei 2024
Respons daripada Manager pada 5 Mei 2024
Thank you for choosing us. We appreciate your feedback!

6/10 Boleh diterima

Linda

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
There was work being done on the roof until after 6pm. Too noisy.
Menginap 1 malam pada Apr 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

6/10 Boleh diterima

Cindy

Pengembara perniagaan, Mengembara bersama keluarga
Nice location close to the beach. However noisy due to being right next to the freeway
Menginap 1 malam pada Apr 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

6/10 Boleh diterima

JASON

Sukakan: Kebersihan
Menginap 1 malam pada Apr 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

6/10 Boleh diterima

Courtney

Sukakan: Kakitangan & perkhidmatan
Menginap 2 malam pada Apr 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

6/10 Boleh diterima

Cindy

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Nice smaller property, next to freeway & train track. Convenient location. NOT soundproof rooms. Did have elevator which was very convenient. On property parking. I would stay there again
Menginap 2 malam pada Apr 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Rosetta

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
So clean and smells so good
Menginap 2 malam pada Apr 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

6/10 Boleh diterima

Deborrah

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
Very clean, no frills, between the freeway and the train tracks.
Menginap 1 malam pada Apr 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Nahid

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I stay on this property often for business mostly one night Time they deliver the owners and the staff are Great and the response to any request immediately I recommend this property for business trip because of the convenience and location
Menginap 1 malam pada Apr 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

2/10 Teruk

Neil

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
SO NOISY to the point of not being able to sleep. The room quality was dreadful, thin, ripped sheets and blanket (I was cold)
Menginap 2 malam pada Mac 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

Irving

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The location was convenient to my visit. On our departure day the water was turned off with out any warning i know sometimes things happens and is out there control. The room has a nice seating area and table but no TV so we ended eating on the bed. And there were no alarm clocks. I guess i am used to staying in hotel s.
Menginap 3 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

Marcos

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Quite the hidden gem when you need a super clean and comfortable stay. If the noise of the highway and train bothers you, don’t risk it. I can sleep through anything and appreciate how clean and comfortable the entire room was. I’ll definitely be back
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

4/10 Lemah

Karsten, Reno

Sukakan: Kakitangan & perkhidmatan
The property is located between two freeways, which naturally generates a lot of traffic noise. The room which was generally OK, was a bit tired and could use a refurbishment, and the windows were dirty. So I probably will not come back to this property. that said, the free parking under the property and the In-N-Out Burger literally next-door was a convenience that I enjoyed.
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

6/10 Boleh diterima

Melinda

Sukakan: Kebersihan, kakitangan & perkhidmatan
Good place to spend the night. Exactly what I expected for the price. I slept well in spite if the freeway noise, which was like white noise. Bed was kind of hard but that was ok. The shower water pressure was super great- loved that. place was clean too.
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Penelope

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

Debra

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
The bed was very hard, and there was insufficient bedding on it.. The main blanket was as thin as a hand towel. ALSO-it would've been nice to have one of those single cup coffee/tea makers in the room. Other than that, the room was great and the staff was polite.
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

2/10 Teruk

Erfan

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The hotel location is right under two bridge. Impossible to be able to relax and sleep. l immediately checked out! l was never refunded either by the hotel or expedia! claiming the cancelation is under 24 hours!
Menginap 2 malam pada Mac 2024
Respons daripada Ted Patel pada 18 Mac 2024
Dear Guest, you checked-in at 1:45 PM without any extra charge of early check-in. You checked-out at 5:45 PM same day and used the room. You never demanded for refund at front desk. We have not received any call or email from Expedia regarding your refund demand.Although your reservation was non refundable prior to 24 hours we have refunded one night stay funds back to Expedia virtual card on morning of 03/16/2024.Please check with Expedia.Thanks.

8/10 Baik

brian

i did this already
Menginap 2 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Amber's Mandarin Classroom

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

brian

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
This hotel was very convenient to the work i was doing in the area. ! am already planning to return and will use this hotel again. And I have to thank the manager for solving a problem i was having.
Menginap 1 malam pada Mac 2024
Respons daripada Ted Patel pada 11 Mac 2024
Thank you for your stay, Brian. We always strive for customer satisfaction and comfort. Hope to see you again!

10/10 Cemerlang

Hector

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
LOVE THIS PLACE BECAUSE ITS COMFORTABLE AND CLEAN . I ALWAYS STAY THERE WHEN I WORK AROUND THAT AREA. I REALLY RECOMMEND THIS PLACE👌💯
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Shellie

Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 1 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

Cynthia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

6/10 Boleh diterima

Vicky

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Restaurants were butthe area was not a good area really noisy
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

Chelsea

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

4/10 Lemah

Sawat

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The property was located in the middle of major highway and train tracks, also we had a bright light shine in our room, and had dirty floors!
Menginap 1 malam pada Feb 2024
Respons daripada Ted pada 11 Mac 2024
Sorry for the inconvenience although the location is precisely shared on Google maps.

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Decent Enough
Room was quiet, but definitely not luxurious or anything like that. Clean, but not luxe. It was a decent size, with a front room & a bedroom. There was no TV in the front room, though there seemed to be a hookup for one on the wall. I was quite glad that the rooms weren't stuffy or moldy or chemical-smelling. The bed & pillows were comfortable. The price was reasonable and it was pretty close to where I needed to be all weekend. It did the job of being safe & comfortable & letting me get rest. If you like Popeye's or InNOut, you're in luck. The hotel is near both. Hotel owners are a nice family.
Menginap 2 malam pada Feb 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

Sequoia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

steven

Sukakan: Kebersihan, kemudahan
Huge improvement in service and upkeep with new management.
Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 2 Mei 2024
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8/10 Baik

Fer

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
..
Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

4/10 Lemah

Abdoreza

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Noisy environment Limited facility
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

MA ALICIA

Menginap 2 malam pada Jan 2024
Respons daripada Manager pada 2 Mei 2024
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10/10 Cemerlang

Luis

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It's my favorite place. Some people complain about the place, but come on!! You don't like it, go to Ritz-Carlton or Montage. And be charged 500.00 I love it here.
Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

Ruyhel

Mengembara bersama pasangan
Sukakan: Kemudahan
Good
Menginap 3 malam pada Jan 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

Tatiana

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Good service
Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Nasario

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

veena

The manager, Ted, is very nice, accommodating and seems to care about the customers. The place is clean, but basic. Good value.
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

2/10 Teruk

Tami

Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
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2/10 Teruk

Richard

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan
#302, it appeared that the bed was made after the last rental with out changing the sheets. After pulling the sheets back, approximately 5 hours of being there, we noticed a couple different types of hair on the sheets and 1 small alive spider, even a plastic wrapper of some sort. I killed the spider and we ended up leaving shortly after. Very disappointed stay. Typically we stay 1 or 2 times a month. I didnt report it to the front desk when i left, no one was at the window when i dropped my key in the box. I dont want a refund or anything, may just look for a new place to stay at from now on.
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Erin

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
So friendly and clean, I’ll be back
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Richard Castaneda

8/10 Baik

damian

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I left my watch there and they called me to let me know they have it at the front desk. Great staff!
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Joan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

Sequoia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

6/10 Boleh diterima

ken

Mengembara bersama pasangan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Toilet runs, shower valve leaks and the bathroom door locks you out if you’re not careful noisy
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

10/10 Cemerlang

sequoia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Not
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 2 Mei 2024
Thank you for choosing us. We appreciate your feedback!