2/10 Teruk
Toomi
Mengembara bersama pasangan
21 Nov 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Union Square Plaza Hotel – 10-Night Stay (11/07/25–11/17/25)
Total Paid: $1,255.10
My stay at this hotel was one of the most disappointing and unnecessarily stressful experiences I’ve had.
To begin with, housekeeping never cleaned our room a single time during our 10-night stay. The only time the housekeepers entered was unannounced while we were asleep, which is a serious safety and privacy concern.
But the biggest issue came from a senior staff member, whose behavior was shockingly unprofessional. When we requested a late checkout, this person loudly announced to us that they had “told everyone not to grant you a late checkout,” speaking in a hostile and confrontational tone. As we were packing to leave, they even had housekeeping waiting outside our door, creating an extremely uncomfortable and pressured environment.
This wasn’t a misunderstanding — it was deliberate and unnecessary rudeness from someone who clearly should not be in a customer-facing role.
It’s unfortunate, because most of the staff were kind. But one person in a position of authority created an atmosphere of hostility that overshadowed the entire stay.
Between the lack of housekeeping, the privacy violation, and the dismissive treatment at checkout, I cannot recommend this hotel. Management seriously needs to address how guests are being treated by those representing them.
Toomi
Menginap 5 malam pada Nov 2025